Credit Controller - eBilling Specialist

• Interpret and apply client billing guidelines including LEDES formats, UTBMS codes, tariffs and standard instructions.
• Upload invoices to client-specific eBilling platforms (e.g. Serengeti, Tymetrix, Onit, CounselLink, Ariba, etc).
• Resolve eBilling rejections and queries promptly, ensuring resubmissions within 24 hours.
• Liaise with fee earners and legal support staff to ensure billing accuracy and compliance.

• Maintain and update eBilling client profiles in internal systems (CMS and eBilling Matrix), including:

• Ensure onboarding of new clients includes accurate documentation standing instructions, communication to the firm and system updates.

• Monitor and reconcile client account statements.
• Follow up on outstanding payments and escalate overdue accounts to relevant stakeholders.
• Record all client communications and collection activities in CMS.
• Coordinate with relationship attorneys to support collection efforts.
• Process refunds and request write-offs where applicable.
• Manage consolidated billing and finalize prebills for designated accounts.
• Retrieve remittance details from portals and ensure timely and accurate payment allocation.
• Distribute special statements to clients within the first four working days of each month.

• Track and report costs associated with eBilling platforms.
• Submit invoices for portal usage and ensure timely payment.
• Assist with month-end financial tasks and reporting.

• Strong interpersonal and communication skills (verbal and written).
• Proven ability to build relationships with internal stakeholders and clients.
• Excellent attention to detail and accuracy.
• Effective time management and ability to work under pressure.
• Solid understanding of debt collection principles and bookkeeping.
• Proficient in data entry and record-keeping.
• Advanced proficiency in MS Office (especially Excel).
• Experience with legal billing platforms and financial systems

• Matric, including Accounting and Mathematics
• Relevant Credit Control Diploma / similar
• 5+ years of prior experience in a legal or professional services environment.
• Familiarity with eBilling platforms and legal billing standards.
• Understanding of law firm billing cycles and client relationship dynamics.
• Clear criminal and credit history (must be disclosed upfront)

Adams & Adams