Client Liaison Officer

• Establish and maintain a professional relationship with clients.
• Manage key client interactions focusing on driving awareness of services offered.
• Provide proactive client support ensuring retention and growth within the client.
• Meeting with clients and developing will require regular meetings either face to face or virtual.

• Ensure that customers expectations are scoped and met.
• Develop initiatives to increase customer satisfaction and retention.
• Present products and services to clients.
• Assisting with any issue an Employer may have around the membership of their employees on the cover.

• Ensure that growth and financial targets are met.
• Assist with escalated issues that may arise from internal departments with the relevant clients.
• Building ongoing relationships with key stakeholders at clients

• Ensure that the necessary departmental reporting is adhered to.
• Ensure that your assigned companies are fully compliant and that the required monthly premiums are paid timeously.
• Accurate reporting of client interactions and demonstrated value added needs to be shown.
• Perform any other task entrusted by Management.

• Matric

• Fluent in Afrikaans and English
• Excel Skills
• Proficient in written communication skills

• 1 year administrative experience
• Understanding that this role requires you to be confident in speaking and emailing your clients.

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