Call Centre Agent

Core Group

Johannesburg, Gauteng
Permanent
Part-time

1 month ago

iStore is the home of everything Apple, and Africa's largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.The Call Centre Agent is the first line of contact for iStore clients. This individual needs to have high energy and a passion for communicating and talking with clients. This is a customer service focused role that ensures clients are assisted with anything ranging from queries, products, to technical support. If you take joy in
communicating and helping other, this role could suit you.Responsibilities:

Provide support, assistance and resolution in line with the iStore trading hours
Achievement of targets
Adherence to contact centre processes and procedures
Handle complaints, answer queries and provide support and general information
Be fully conversant with the Core Group's client care and client satisfaction policies and service level undertakings
Display a passion for client service, client satisfaction and commitment to meeting and meeting and exceeding client expectations
Exhibit excellent interpersonal skills and ability to communicate effectively and efficiently with both clients and co-workers in challenging situations i.e. irate clients, conflict resolution, etc.
Technical support: Resolving technical issues telephonically and possibly researching technical issues
Status queries: Assist customers with queries on all repairs in progress
Call logging all incoming telephonic requests
Customer service

Requirements:

Matric Certificate
South African ID
At least 1 year of experience in a Call Centre

Key Attributes:

Professional
Friendly
Confident
Empathetic
Good verbal and written skill
Good Telephone etiquette

Core Group

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