Customer Resolution Analyst
- Cape Town, Western Cape
- Permanent
- Full-time
-POSITION INFO:Role Description:This is not your ordinary customer service role, this needs someone with a curious mind, who has done Tier 3 customer serviceWell spoken, must have customer service - at least 4 years, must have received escalated callsIdeally someone that works or has worked in a complaints departmentsSkill Required:
- Call answering (CR Team & Complaints)
- Manage Complaints & CR Team boards (first touch)
- Work with Credit Control & Offboarding to assist with customer disputes
- Investigate customer disputes
- Allocation of disputes to appropriate business areas
- Support Complaints/CR Team & Escalations
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