Insurance Call Centre Agent

• Outbound insurance sales calls to prospective customers strictly according to the insurance script
• Offering insurance products to leads/referrals telephonically using a Script,
• Ensure fair treatment of customers, central to our culture and identify opportunities to improve product and service offerings, ensuring effective and professional service delivery,
• Proactively contribute to the customer experience, campaign performance and drive targets,
• Achieve own sales targets and objectives,
• Be a productive team player, who is efficient, works structured and focused,
• Adherence to Quality and Compliance processes/benchmarks to minimize business/conduct risk,
• Adapt and change to fit in with changing business operational requirements,
• To act professionally to ensure the interests of both the customer and Lewis are protected,
• Accurately record and maintain information regarding products sold, follow product/system procedures,
• Keep abreast of developments and trends in the financial services industry - self-learning,
• Fit and Proper on appointment and thereafter and ensuring compliance with FAIS Act and Policyholder protection rules/requirements,
• Commitment to learning, training, product knowledge, and call Centre operation/system requirements,
• Other relevant company, call centre agent, and FAIS representative duties

• Inbound & outbound insurance telephonic sales,
• Knowledge and understanding of applicable Acts and Regulations,
• Insurance product knowledge,
• Insurance sales & financial services,
• Sales and interpersonal skills,
• Language & reading skills, fluent in English,
• Other language skills - Sotho, Setswana, Sepedi, Xhosa, Zulu & Afrikaans
• Computer Literate in MS Office (Word, Excel and Outlook) and good typing skills
• Good organizational and effective communication skills
• Work under pressure and in a deadline / target-orientated environment,
• Attention to detail and strong problem-solving skills,
• Highly productive team player, who is efficient, works structured and focused,
• Fit and proper and integrity.

• Minimum 6 months experience within an Insurance Sales Outbound Call Centre,
• Insurance / Financial Services sales experience,
• Life & Non-Life insurance experience,
• Proven track record achieving sales targets and efficiencies,

• Minimum Grade 12 or a relevant NQF 4 qualification required,
• Recognized Sales / Marketing / Insurance Diploma/Degree preferred,
• FAIS Regulatory Exam (RE). RE5 for Representatives -preferred
• FAIS Fit and Proper on appointment (not debarred previously by an FSP) (a condition of employment)

Lewis Stores