E-Commerce Systems Engineer
Exceed Human Resource Consultants
- Paarl, Western Cape
- Permanent
- Full-time
- System Design & Maintenance: Design, implement and maintain operational systems and tools. Oversee the overall health, functionality and continuous improvement of all digital operational systems.
- Process Engineering: Apply industrial engineering principles to streamline workflows, minimise waste and optimise throughput across processes.
- System / Platform Requirements: Serve as a link between operational needs and technical teams (both internal and external). Draft clear and structured Business Requirement Documents (BRDs) and translate business needs into technical specifications for developers.
- Continuous Improvement: Lead continuous improvement initiatives through root cause analysis, digital tool development and comprehensive process documentation.
- Data-Driven Optimisation: Identify and analyse system bottlenecks, define and track key performance indicators (KPIs), and drive performance enhancements. Capable of processing raw data and developing automated dashboards to support decision-making.
- Operational Collaboration: Partner with warehousing, logistics and customer service teams to deliver projects that enhance operational efficiency and customer experience.
- Engineering Projects: Plan, schedule, coordinate and monitor assigned engineering projects from initiation through to completion.
- Business Process Mapping: Create detailed process maps to document and analyse business workflows.
- Entity Relationship Diagrams (ERDs): Understand and develop data structures through the creation and interpretation of ERDs.
- A Bachelor's degree in Industrial Engineering or a related field
- Over three years' experience in systems engineering, e-commerce operations, or process improvement
- Ability to write basic SQL queries
- Practical experience using diagramming tools (e.g. Microsoft Visio, Draw.io) to document and present processes
- Proficiency in Power Platform, SQL, Power BI and simulation software (advantageous)
- Exposure to Lean, Six Sigma or similar continuous improvement methodologies
- Familiarity with ERP or WMS platforms (advantageous)
- Excellent project management, organisational, time management and decision-making skills
- Fluency in Afrikaans and English
- Strong execution skills and attention to detail
- A passion for operations, digital commerce and emerging retail technology trends
- Email your comprehensive CV to
- We reserve the right to only conduct interviews with candidates of choice.
- Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.
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