Internal Marketing Assistant

• MATRIC + 5 YEARS SHIPPING EXPERIENCE
• RELEVANT SHIPPING COURSES
• HIGH LEVEL WORK ACCURACY
• FULLY COMPUTER LITERATE – MS OFFICE, EXCEL, WORD, OUTLOOK AND POWERPOINT
• EXCELLENT INTERPERSONAL SKILLS (WRITTEN AND VERBAL COMMUNICATION SKILLS)
• EXCELLENT CUSTOMER SERVICE RELATIONSHIP SKILLS
• KNOWLEDGE OF CLIENTS AND MARKETS
• KNOWLEDGE OF RESTIRCTIONS ATG VARIOUS PORTS AND COMMODITIES

• Bookings for all trades – Dry and Reefer
• Firming up of bookings prior to firm stacks
• Rechecking rates on bookings prior to stacks firming
• Verifying of DG and non DG lists
• Application for acceptance of hazardous cargo/special equipment and stowage requests. Update LMS addon to obtain DG certificates.
• Amending routing or connecting vessels as per Trade instruction
• Send email to respective POD for all freight collect shipments
• Daily updating of EDI, which is downloaded into Dinamix – importing of vessel files 3 times a day
• Clearing of errors on Dinamix after EDI processed
• Requesting for space from Branches when allocation has been reached.
• Assisting customers with e-Commerce support ie. Customer creation/ Registration and log in/booking capture
• Approving e-Commerce Customers
• Customer Code creation on LMS and Dinamix
• Requesting KYC documentation from clients and Customer integration updates in LMS
• Daily telesales – minimum of 10 calls per day and reported daily. Canvassing for both import/export bound cargoes
• Updating of export client stats for all trades
• Customer record update (All trades).
• Monthly allocation report for all trades
• Compile weekly sales meeting minutes.
• Prepare e-commerce report and submit to WARO every Friday.
• Capture stats in Dinamix for both imports and exports. Follow ups with Branches to ensure import and export manifests are completed for month end reporting
• Submitting surveys for new trades
• Negotiate and quote freight rates upon approval and send to clients
• Requesting rates and free time from MD
• Application for detention and demurrage requests
• Assisting internal and external customers with queries. Assist both import and export clients with queries and transshipment details on both import/export legs
• Export RFA’s and Free time for all shipments to be done and approved prior vessel ETD
• Advise clients of all new increases of rates/BAF/surcharges, etc.
• Managing mail queue. General typing and filing
• Attend annual Marketing Conference
• Assist with cocktail function if in Durban
• Give clear handover info to Customer Service / customer profile update
• Supports the Sales Executives he/she is working with and handles incl. commercial follow up activities such as customer request and issue handling.
• Production of Sales materials to be used by Sales Executives
• Compiles local tenders (Requesting of freight rates from Trade management to arrange and provide bidding confirmation to customers)
• Follow-up with key customers on performance rates quarterly and monthly spot rates / monitor rates about to expire and lead the renewal process
• Perform market identification and feed Sales Exec and Inside Sales with new prospects
• Provide up-to-date market situation & weekly summary report of each trades to PIL management
• Track the VAS performance and push for more
• Following payment settlement from customer

Tower Group South Africa (PTY) Ltd