Data Center Technician S3 Level - Johannesburg

• Prepare, stage, set up, and perform data center hardware startups and shutdowns following specific instructions provided via checklists, guides, protocols, and emails.
• Assist and provide guidance to other technicians in completing challenging or complex tasks.
• Conduct diagnostics and troubleshooting, swiftly identifying the root causes of issues and replacing faulty components with minimal customer and business disruption.
• Perform post-execution quality checks, ensuring proper grounding, staging, labeling, and cabling according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
• Decommission hardware for simple changes and refreshes, following standard procedures with minimal guidance.
• Follow procedures to communicate, report, and escalate incidents to appropriate management.
• Participate in daily safety briefings, complete required safety training, and adhere to safety procedures.
• Foster a positive and effective team environment by sharing information, contributing to team meetings, and staying informed about the progress of others' work.
• Proactively share relevant information to enable efficient workflow and mitigate the impact of changes on others.
• Efficiently complete assigned tickets and tasks, meeting or exceeding established Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) with minimal guidance.
• Demonstrate accountability and ownership of data center facilities, ensuring service quality and a positive user experience.
• Develop a strong client focus and understand the impact of your work when completing tickets and assigned tasks.

• Possess exceptional knowledge of server hardware, including a deep understanding of component and system failures.
• Ability to assist in conducting failure analysis on field issues.
• Ability to assist in tracking server fleet health, investigating emerging failure trends, and validating adherence to customer service level agreements (SLAs).
• Solid experience in utilizing IPMI for diagnostics and administering software tools.
• Proficiency in real-time issue resolution during new deployments.
• Experienced in Windows Server OS and WinPE OS administration.
• Familiarity with Linux PXE services is a plus.
• Basic scripting experience in both Linux and Windows environments.
• Ability to troubleshoot network issues at Layer 1, Layer 2, and Layer 3.
• Proficiency in setting up virtual machines and configuring environments.
• Ability to work autonomously as well as within a local or geographically dispersed team environment.

• 2+ years of experience as a data center technician, demonstrating a strong foundation in data center operations.
• Associate degree in computer science, computer engineering, information technology, or equivalent experience preferred.
• CompTIA A+ or equivalent experience.
• CompTIA Server+ or equivalent experience.
• CCENT or equivalent experience.
• Windows OS experience.
• CCNA certification is preferred.
• MCP/MSCE certification is preferred.
• Scripting experience preferred, specifically in PowerShell, Python, or Bash.
• Ability to lift up to 35 pounds when necessary.
• Proficiency in safely climbing ladders and correctly wearing personal protective gear.
• Ability to stand and walk throughout the facility for extended periods without loss of productivity.
• Dexterity to handle, control, or feel objects, tools, or controls and perform repetitive movements without reduction in productivity.

Infotree Global Solutions