Lendplus Collections agent
Lendplus
- Western Cape
- R7,500-10,000 per month
- Permanent
- Full-time
Type: PermanentKey Responsibilities:Proactively contact debtors via telephone or written communication to secure payment arrangements.Negotiate and set up realistic and sustainable repayment plans in line with company policies.Accurately maintain records of customer interactions, agreements, and payment progress.Ensure customer information is complete and up to date, including contact details and supporting documentation.Adhere to all applicable debt collection laws, including compliance with NCR regulations.Foster positive relationships with clients to encourage timely payments and reduce delinquency.Investigate and resolve billing disputes and customer queries to avoid further arrears.Utilise investigative tools and techniques to trace and engage with uncontactable clients.Handle objections and complaints professionally, ensuring a high standard of customer service.Liaise with internal teams to address client issues and provide feedback and progress updates.Submit regular reports on outstanding accounts and recovery outcomes.Consistently meet daily, weekly, and monthly collection targets and adhere to performance KPIs.Core Competencies & Skills:Excellent verbal and written communication skills (multilingual proficiency is a strong advantage).Strong negotiation and persuasion skills, with the ability to handle sensitive financial discussions.Critical thinking and problem-solving capabilities.Sound understanding of the National Credit Act (NCA) and debt collection procedures.Ability to establish trust, ask probing questions, and gain honest client feedback on payment behaviour.High attention to detail with strong administrative and data entry abilities.Results-driven and capable of working independently in a fast-paced, target-oriented environment.Minimum Requirements:Education: Matric / Grade 12Experience: 24 years proven experience in a collections environmentOther:Clear criminal recordFamiliarity with debt collection laws and credit bureau processes is advantageousReady to make a difference in our Collections team? Apply now and help customers get back on track while advancing your career!Skills & ExperienceExperience:24 years of proven experience in a debt collections or credit control environmentTrack record of meeting and exceeding collection targetsExperience handling high-volume outbound calls and customer portfoliosFamiliarity with debt collection systems and CRM toolsClear criminal recordSkills:Strong verbal and written communication skills (multilingual abilities are advantageous)Excellent negotiation and persuasion skillsProficient in handling disputes and resolving customer queriesHigh level of accuracy in data entry and maintaining client recordsSound understanding of the National Credit Act (NCA) and debt collection regulationsAbility to analyze customer behavior and payment trendsEffective problem-solving and critical thinking skillsAbility to work independently and in a team within a target-driven environmentProfessionalism, empathy, and the ability to build rapport with clients
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