Groups and Incentives Operations Consultant

Wild Dreams Hospitality

  • Sandton, Johannesburg
  • Permanent
  • Full-time
  • 25 days ago
This renowned luxury travel company is built on passionate, purpose-driven individuals who go above and beyond to deliver exceptional guest experiences while championing sustainability. Theyre looking for a highly organised, adaptable professional with sharp attention to detail and strong communication skillssomeone who thrives under pressure and brings creativity, composure, and commercial insight to every journey they manage.Candidate Requirements:
  • Must have an in-depth knowledge of the tourism industry, destination management, and customer expectations
  • Should have a strong understanding of terms, conditions, and markets where the company operates, along with excellent product knowledge
  • Must have the ability to create strategies, make commercial decisions, and conduct financial analysis and management
  • Should have excellent communication, organization, and time management skills, with adaptability in high-pressure situations
  • Should be proficient in relevant software (Tourplan, MS Office)
  • Must possess strong analytical and negotiation skills
  • Should be service-oriented, detail-oriented, proactive, and capable of crisis management, conflict resolution, and teamwork
Key Outputs:
  • Responsible for delivering and managing land tour programs and events across Southern and East Africa
  • Coordinate with Operations Manager to ensure profitability
  • Maintain accurate, up-to-date information on confirmed services and oversee client itineraries
  • Ensure compliance with travel restrictions and maintain relationships with partners and suppliers
  • Address client complaints promptly, ensuring proper escalation to management when necessary
  • Be on call for emergencies, assist with special projects, and support operations and accounts teams
This is a live-out position

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