Head of Ecommerce - Retail Industry

• Conduct market research and analysis to identify potential prospects and build customer relationships to drive sales.
• Analyse data and generate reports to track e-commerce performance, identify trends and make data-driven recommendations for improvement.
• Collaborate with cross-functional teams, including merchandising, marketing and customer service, to execute online campaigns and promotions.
• Monitor customer feedback, reviews and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention.
• Develop and implement effective e-commerce growth strategies to identify and capture new customer base and business opportunities.
• Optimise end-to-end e-commerce journey for our customers, from lead generation to conversion and post-purchase follow-up.
• Manage and maintain e-commerce platforms, including product listings, pricing and inventory management.
• Enhance customer experience by working closely with other departments, such as marketing, content, and customer service.
• Have a good understanding of South African retail consumers and an understanding of online/ecommerce consumers and merchandising.

• 5+ years of management experience in the e-commerce industry with a proven track record of driving online sales and achieving revenue target
• Experience managing e-commerce platforms such as WooCommerce, Shopify, and Magento, relevant languages (PHP, HTML, JAVA), and other essential eCommerce platforms and tools.
• Strong expertise in managing product listings, inventory management, pricing strategies, and other e-commerce operations to optimise product visibility, customer engagement, and sales conversion.
• Solid understanding of e-commerce platforms, tools, and technologies, including online marketplaces, payment gateways, order management systems, and customer relationship management (CRM) software.
• Excellent analytical skills in analysing data, conducting market research, and understanding customer behaviour to identify trends and opportunities for growth.
• Great analytical mindset with an ability to use data to drive decision-making and present solutions for boosting online sales.
• Proficient communication skills, both written and verbal, with fluency in English.
• Experience in digital communication media/website optimization
• Exceptional project management skills
• High conceptual, strategic and organizational thinking
• Great interest in digital trends and modern communication technologies
• Team player with superb collaboration and communication skills
• A bachelor’s degree in e-commerce, digital marketing, business administration, or a related field.
• Experience with CRM and marketing automation platforms for customer segmentation, targeting, and personalised marketing campaigns.
• Proficiency in using analytics tools such as Google Analytics, Google Tag Manager, or similar to track and analyse e-commerce performance metrics.
• Familiarity with online marketing tools, including social media advertising, email marketing, SEO and SEM.
• Ability to work collaboratively and take charge as a leader when required.

• Salary: negotiable
• Family Leave (Maternity, Paternity)
• Paid Time Off (PTO) (if applicable)

• Salary: negotiable.
• Our client is offering a highly competitive salary for this role based on experience.
• Apply for this role today on LinkedIn, or contact Georgia Keogh at Hire Resolve
• You can also visit the Hire Resolve website:

Hire Resolve