CAMPUS HEAD ONLINE (ONLINE CENTRE MANAGER)

• Implement the online campus management plan as aligned to the overall business plan
• Define plans and objectives per division to achieve online campus targets
• Define budget based on targets and objectives
• Align the online academic schedule to the budget and objectives
• Develop campus operational plan across all business units
• Assess functional units, understand operations and build operational efficiencies by optimising people and systems
• Monitor the progress and achievement of plans and make adjustments as required

• Drive a sustainable sales pipeline.
• Assess the institution's products and services to ensure that they remain relevant and suit the needs of the business unit.
• Engage with relevant sales unit to introduce new products.
• Manage and monitor conversion rates for First Time Enrolments (FTENs) and returning students.
• Provide a plan to guide sales teams to achieve goals based on historical records
• Identify and solidify new business to support the growth and sustainability of the business unit
• Scan the environment to ensure product offering, pricing, and marketing activities align with market positioning.
• Contribute to the marketing strategy and implement online campus-based marketing programs.

• Monitor academic performance and take the necessary steps to achieve academic targets
• Oversee and monitor the effective functioning of Academic Faculties by focusing on Teaching and Learning (T & L)
• Implement in time interventions to manage academic excellence

• Provide detailed inputs into the distance financial model to achieve optimal financial sustainability.
• Contribute to the annual budget planning process and compile the annual budget
• Manage, monitor and control the budget and take corrective action as appropriate

• Manage and maintain internal and external relations.
• Drive a student-centric environment and culture that focuses on achieving a student experience in line with the IIE Rosebank College institution value proposition.
• Continually review current systems and processes and refine where necessary to ensure an optimal student experience.
• Manage the improvement of feedback provided to students through regular updates and staff training.

• Manage the facility accommodating online staff.
• Manage the provision of the required equipment to provide online services.
• Manage the environment to ensure that it is fit for purpose.
• Manage compliance with Occupational Health and Safety legislation.
• Manage office signage to ensure visibility to the unit.

• Compile monthly reports relating to online campus performance
• Compile project management reports as needed

• Conduct performance planning session, track and monitor performance.
• Conduct performance reviews in accordance with policies and procedures and take corrective actions where necessary.
• Complete Performance Management contracts and documentation.
• Provide coaching and feedback to employees on how to improve and sustain their performance.
• Manage Personal Development conversations and the completion of Personal Development Plans.
• Lead the department by managing appointments, promotions, and industrial relations issues conjunction with the Human Resources Support Service Unit.
• Conduct disciplinary actions as per the company's policy and procedure where necessary.

• NQF Level 8 Qualification in Business (Minimum)
• NQF Level 9 Qualification in Business (Advantageous)

• Management of a Business ideally in the education sector (3 Years)
• Business experience; including financial management, budgeting etc. (5 Years)
• Staff Management; including but not limited to, Recruitment and Selection of resources, Performance Management and Management of Discipline (3 Years)

• Experience in the educational sector (3 Years)
• Experience in managing a distance learning environment (3 Years)

• Microsoft Office proficiency
• Empathy
• Problem solving skills
• Financial management
• Report writing skills
• Emotional control
• Business management skills
• Attention to Detail
• Negotiation skills

Rosebank College