Customer Service Representative
HB Travels
- Newcastle, KwaZulu-Natal
- Permanent
- Full-time
We are a travel services company dedicated to helping individuals, families, and groups create stress-free and memorable travel experiences. From booking flights and cruises to arranging accommodations and activities, our mission is to provide clients with personalized, top-tier service.Position Overview
We are seeking a Customer Service Representative who is passionate about travel and enjoys helping clients. In this role, you will support travelers throughout their booking journey answering questions, resolving concerns, and ensuring an exceptional customer experience.Key ResponsibilitiesAssist clients with inquiries regarding travel options, bookings, and itinerariesProvide accurate and timely information via phone, email, or chatHandle changes, cancellations, and special requests with professionalismCollaborate with the team to ensure smooth service deliveryDocument and track client interactions to maintain service qualityQualificationsStrong interpersonal and communication skillsCustomer-focused mindset with problem-solving abilitiesComfortable working with online systems and booking platformsAbility to multitask and remain organized in a fast-paced environmentPrior customer service, call center, or hospitality experience is a plusWhat We OfferRemote, flexible work environmentTraining and support in travel systems and client service best practicesAccess to travel discounts and industry perksOpportunities for career growth within the organization