Junior IT Operations Manager(Internal Applications Only)

• NQF 5 with minimum 2-3 years relevant experience in similar or related position

• Practical and theoretical knowledge of IT Systems, Services and Infrastructure

• General management knowledge and skills

• Proven Technical experience in computer software and hardware, including servers and systems.

• Proven experience to effectively co-ordinate IT personnel and set department priorities.

• Strong written and verbal communication in order to communicate with team members, management personnel, and end users.

• Problem solving abilities or skills addressing user issues with software, hardware, and servers

• Being focused on achieving objectives and results, persevering in the face of adversity.

• Makes concrete agreements with others about the results to be delivered. remains focused on results when other things interfere.

• Makes an effort to achieve objectives.

• Has a clear goal in mind.

• Looks for a solution when achieving the objective becomes threatened.

• Finishes the job in time.

• Systematically organising activities and setting time frames, setting priorities.

• Ensures that the necessary means to perform the job are available on time.

• Puts matters in an efficient order when planning.

• Makes the plan understandable for everyone involved.

• Makes, and maintains a realistic plan.

• Sets priorities.

• Delegating work in an understandable, structured and verifiable manner.

• When delegating, provides enough space and responsibility to be able to perform the task.

• Delegates enough work to complete his/her own tasks.

• When delegating, he/she clarifies what results are required at what time.

• When delegating, he/she indicates to the employee why he/she in particular is asked this question.

• Regularly checks the progress of delegated work

• Maintaining an effective performance under pressure, or when faced with setbacks or disappointment.

• delivers good results under pressure.

• persists when faced with setbacks.

• continues to do the right thing under pressure, without making mistakes.

• maintains an even performance under pressure.

• Researches a problem before drawing conclusions.

• Recognises the causes of events.

• Quickly gets to the root of a problem.

• Draws logical conclusions.

• Effectively standing up for oneself.

• Isn't afraid to enter into discussion.

• Effectively stands up for his/her own opinion.

• Can handle criticism.

• Speaks up when others cross his/her boundaries.

• Complying with generally accepted standards in activities related to the position.

• keeps promises.

• creates realistic expectations.

• is sincere.

• handles sensitive information carefully.

• shows awareness of values, indicates when boundaries are crossed.

• Effectively handling detailed information and being consistently attentive to details.

• Works in an orderly fashion.

• Ensures that matters are handled in an orderly and accurate manner from start to finish.

• Prevents mistakes.

• Invests energy in checking his/her work for mistakes.

• Identifying and actively responding to clients' wishes and needs.

• Deals with clients in a friendly manner.

• Shows involvement in the client's problem.

• Makes clients feel welcome.

• Approaches the client's question with a can-do mentality

• Being aware of one's own strengths and weaknesses: consciously working on personal development.

• Is focused on self-broadening and/or gaining more in-depth knowledge.

• Follows relevant training programmes and/or looks for opportunities to gain experience.

• Seeks and uses opportunities for personal development.

• Asks for feedback in order to learn

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