Client Service Consultant

Cape Town, Western Cape
Permanent
Full-time

1 month ago
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Our Client, Debtbusters a division of IDM has an opportunity for a Client Service Consultant.Who is IDM?Serving clients from a division of IDM, DebtBusters' make an impact on the lives of South Africans, committed to providing the best service to those in need with our taylor-made financial solutions. The work we do and the way we do it make a real, lasting difference to the lives of those we reach. As an award-winning industry leader in financial advice and solutions, IDM is positioned to operate in a largely underserved market and will continue to grow. We have big plans for our future, and that could include you!The people who thrive here genuinely care about making a difference, are self-motivated and driven, creative thinkers and collaborators, and are hungry to learn and grow. If you're keen to gain diverse work experience and personal and professional growth within a supportive and vibrant culture, then send your application through! We can't wait to hear from you.Responsibilities:

Resolving client queries dealing with:
Debt counselling
Additional financial services/products
The National Credit Act
Short/non-payment queries
Payment and debit order queries
Balances
Credit reports
Effective referral of clients to other products/services such as insurance (life, credit, funeral), bank accounts, credit monitoring tools, and other products
Driving towards achieving client retention, PDA collection, admin fee collection, query resolution turnaround times
Educating and referring clients to the Company self-service client portal

Requirements:

1 year of Client Service/Call Centre Experience
Diploma/De

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