Chief Operating Officer
- South Africa
- Permanent
- Full-time
- Matric / Grade 12 (Standard 10) with University Entrance (NQF4).
- Bachelor's degree in Accounting, Actuarial Science, Business Administration, Insurance, Finance, or a related field.
- Minimum of 8-10 years of experience in insurance operations, with at least 5 years in a managerial or leadership role.
- In-depth knowledge of post-sales insurance processes, including customer service, claims management, and retention strategies.
- Strong understanding of regulatory and compliance requirements in the insurance industry.
- Proven experience in process improvement, operational efficiency, and performance optimization.
- Strong analytical skills with the ability to interpret data and drive informed decision-making.
- Experience in leading cross-functional teams and managing large-scale operational initiatives.
- Proficiency in insurance-related systems and CRM tools.
- Experienced at participating in key partnership management and discussions.
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Problem-solving mindset with the ability to make data-driven decisions.
- Ability to manage multiple priorities in a fast-paced environment.
- High level of adaptability and resilience in handling operational challenges.
- Customer-centric approach with a focus on service excellence.
- Strong negotiation and stakeholder management skills.
- Ability to influence and drive change within an organization.
- Strategic partnership management skills.