Customer Service Representative

Somewhere

  • South Africa
  • Permanent
  • Full-time
  • 3 days ago
Seeking South African-based candidates who are South American citizens. Only English CVs will be accepted.Position : Customer Service RepresentativeWorking Schedule : Off Thursday and Friday - Full Schedule as Follows
  • Saturday – 9am–8pm EST
  • Sunday – 12–5pm EST
  • Monday – 12–8pm EST
  • Tuesday – 12–8pm EST
  • Wednesday – 12–8pm EST
Salary Range :$1000-$2000 USD Monthly (the final salary will be determined by the candidate's level of experience and at the discretion of the client)About the RoleWe are seeking a friendly, proactive, and detail-oriented Customer Service Representative (CSR) to join our team. The CSR will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, patience, and the ability to handle customer interactions with professionalism and empathy.Key Responsibilities
  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Provide accurate information about products, services, policies, and procedures.
  • Handle customer complaints, resolve issues, and escalate cases when necessary.
  • Maintain records of customer interactions and update customer accounts in the CRM or support system.
  • Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
  • Collaborate with internal teams (sales, technical support, operations) to address customer needs.
  • Stay up to date with product knowledge, company policies, and industry trends.
  • Meet performance metrics such as response time, resolution rate, and customer satisfaction scores.
Qualifications
  • 1+ years of experience in direct CSR position
  • Previous experience in piano or instrument customer service, call center, or related roles is an advantage.
  • Strong emotional intelligence and the ability to understand what the customer needs.
  • Excellent communication, listening and interpersonal skills.
  • Problem-solving mindset with the ability to remain calm under pressure.
  • Basic computer skills and familiarity with CRM or help desk software (e.g.,Salesforce, Zendesk, Freshdesk).
  • Ability to multitask and work in a fast-paced environment.

Somewhere