Risk and Compliance Officer - homechoice

• Meet department objectives by achieving performance metrics (targets) set

• Focus on identifying and driving all compliance goals, targets & objectives set by the department
• Meet operational & quality efficiencies

• Manage the relationships with third parties such as regulators and other legal organisations to prevent the risk of risk non-compliance with applicable regulations.
• Facilitate and monitor the documentation and implementation of policies and procedures.
• Ensure all statutory and supporting processes are implemented and executed within the required timelines – ensure operational compliance.
• Ensure compliance performance objectives are met.
• Drive and manage the Enterprise Risk Management annual risk assessment project.
• Identify, quantify, and manage potential reputational and financial risks.
• Recommend new approaches, policies and procedures to influence continuous improvement with compliance requirements.
• Communicate across all lines of business to provide superior dispute and query resolution outcomes.
• Ensure that all regulatory queries received are timeously escalated to the relevant department manager.
• Manage change and operational effectiveness.
• Conduct operational case studies with the aim of improving efficiencies and response times whilst creating awareness of required Compliance standards.
• Map non-conforming processes and provide solutions according to best practice of compliance standards.
• Conducting compliance risk assessment training workshops (incl. Risk Champions training and compliance training review & monitoring).
• Following up on compliance issues that require investigation.
• Evaluating compliance systems and ensuring adequate software and system rules are in place.
• Facilitate engagement between internal audit and the business.
• Monitor and report on implementation of agreed audit actions.
• Develop and implement an effective compliance risk management program (CRMP, Regulatory Universe etc)
• Review and help business to create sound internal controls and monitor adherence to them.
• Draft and revise company policies.
• Proactively conduct investigations and audits on processes, practices, and documents to identify weaknesses.
• Evaluate existing and proposed business activities to assess compliance risk.
• Assist with and monitor the company’s operational compliance with regulations such as NCA, FAIS, POPI, FICA, CPA etc.
• Fulfil all duties as the company’s FICA Compliance Officer and MLRO.
• Reporting

• Design and generate reports to quantify departmental and business risk.
• Manage and track regulatory complaints received, highlight trends, proposed solutions, response period of query resolved and write offs.
• Provide accurate reports in line with the company’s requirements and reporting standards.
• Management of submission of reports to regulators and supervisory bodies.
• Monitor and report on legislative registrations and license/certificate renewals.
• Identify adverse variances and/or negative trends and proactively develop action plans to address this.
• Provide operational feedback to the Management team by identifying trends through data analysis.

• BCom/BA in law, finance, business administration or a related field
• Compliance and Risk Certification
• Compliance Institute SA / IRMSA Membership
• Experience as a Key Individual or similar experience (financial service provider) - Advantageous
• Minimum of 3 years Compliance experience in Retail / Contact Centre for a credit provider/financial services provider environment
• Experience in Enterprise-wide Risk Management
• Effective communication skills (verbal and written)
• Knowledge of industry practices and professional standards
• Risk Assessment capabilities
• High attention to detail
• Knowledge of vulnerability
• Problem-solving skills
• A proven track record in implementing and mapping process
• Excellent understanding of rights and obligations of credit providers, financial service providers (insurance) and accountable institutions (FICA)
• Excellent understanding of FICA and AML
• Good knowledge of POPI Act and data management requirements
• Knowledge and experience of operational insurance compliance requirements (FAIS, PPRs etc)

• Collaboration skills, an ability to work harmoniously in group settings, & a proactive willingness to contribute to shared goals.
• Capable of managing multiple tasks & priorities within a collaborative setting, without compromising the quality of work.
• Possess a strong commitment to delivering high-quality solutions that align with business needs & objectives.
• Display a self-driven approach, taking the initiative to excel independently while contributing positively to the compliance, operational risk and legal team.
• Demonstrate high motivation to thrive within a dynamic environment, adaptability, & readiness to excel in diverse scenarios.
• Proficient technical drafting
• Critical & creative thinking
• Confident public speaking & presentation skills
• Taking initiative & being proactive in performance of job
• Timeous delivery of work within agreed timelines, managing expectations of coworkers & timeous escalation of work when required
• Willingness to learn & develop skills to enhance your offering to the business
• Working with colleagues in various areas of a diverse business environment

• Please submit your resume, along with a well-crafted cover letter detailing your motivations & relevant experience.
• Please note that a cognitive assessment, along with completion of a case study will be required as part of the interview process, and relevant background and credit checks.

• Wow my customer

• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as?my own

• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team

• Be helpful
• Be inclusive
• Find the fun

HomeChoice