General Manager
- Cape Town, Western Cape
- Permanent
- Full-time
General Manager – Production & Operations
ð Location: Epping, Western Cape | ð Manufacturing & Service IndustryAre you a results-driven leader with the strategic vision and operational expertise to manage a complex, high-pressure production environment? We’re partnering with a client in the service-based manufacturing sector to find an exceptional General Manager to lead factory operations, drive profitability, and uphold operational excellence.This role offers full accountability for end-to-end production—from receiving and sorting to delivery—and requires a strong leader with a proven ability to manage people, processes, compliance, and financial performance.POSITION INFO:
Key Responsibilities
- Develop and align strategic objectives with company goals
- Oversee full production lifecycle (collection, washing, folding, packing, distribution)
- Drive operational efficiency and cost control across departments
- Ensure profitability through smart resource, equipment, and staff management
- Guide the sales team in retention and expansion of client base
- Monitor customer satisfaction and lead continuous improvement
- Compile and manage departmental budgets, financial forecasts, and reporting
- Maintain compliance with OHSA, ISO 9001, BCEA, and other relevant regulations
- Foster a high-performance culture through effective people leadership
- Oversee all reporting and ensure corrective action is implemented where needed
- Tertiary qualification (minimum NQF Level 5) in a production or service-related field
- Minimum 5 years’ senior management experience in a high-volume production/service environment
- Solid understanding of end-to-end operational planning, distribution, and production scheduling
- Proven ability to optimize processes and performance at both strategic and operational levels
- Strong written and verbal communication skills
- Advanced MS Office (Excel, Word, Outlook) proficiency and systems knowledge
- Excellent organisational, planning, and leadership skills
- Detail-oriented and analytical thinker
- Able to lead under pressure and resolve conflict proactively
- Strong interpersonal and problem-solving capabilities
- A calm and confident presence in a fast-paced, deadline-driven space
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