Customer Service Agents - Terminations Area
Tower Group South Africa (PTY) Ltd
- Cape Town, Western Cape
- R8,500-8,750 per month
- Permanent
- Full-time
- Effectively handle all aspects of the ccustomers to finalize their rental agreement by returning the vehicle and keys, and the car rental staff inspect the vehicle for fuel levels, mileage, and any potential damages
- Provide excellent customer service, effectively assisting with customer queries.
- Various admin and general office duties, for example capturing fuel, VRV’s, non revs etc., following up on overdue rentals, scanning, partial billing, fleet movement control, claims reports, rental deposits, handing in and recording of all customers lost property recoveries from vehicles.
- Responsible for the security and quality control of vehicles and other company property.
- Identification and reporting of expired licenses, service due vehicle and any other issues not conforming to our quality standards.
- Adherence to good housekeeping and general cleanliness standards for branch environment.
- Other duties on request.
- Minimum Experience:
- Minimum of 2-year front office/ customer service experience.
- Minimum Qualification:
- NQF level 4 (Matric or equivalent)
- Minimum Requirements:
- Code 8 driver’s license – must have at least 1 years driving experience.
- Computer literate.