Application Engineer
- Modderfontein, Johannesburg
- Permanent
- Full-time
- Adopting and supporting global transformer strategy and portfolio deployments in the HUB to Customers and Hitachi Energy with focus on
- Contributing to bringing short, medium & long-term results via support to the sales and execution teams in a cradle to grave approach. Includes activity at Customer pre-tender/conceptual stage, Customer specification development, tender strategy development, technical tender clarification, order execution technical support, problem resolution and clarification, FAT support and post-delivery technical issue resolution.
- Establishing and demonstrating industry leading business and technical knowledge leadership by organizing and conducting technical trainings / webinars / presentations via both Hitachi Energy and industry platforms.
- Including and translating the knowledge of previous transformer design experience into Customer relevant knowledge.
- Leading the regional Application Engineering & Business Development activities related for the transformer portfolio by
- Understanding Market Trends and secure the anticipated growth impact.
- Fulfilling the Customer facing dimensions, activities shall include organizing and conducting Customer Technical Trainings (CTT’s), attending industry conferences, customer visits, specification influencing recommendations & reviews, tender negotiation clarification, off cycle technical and knowledge support to customer contacts.
- Fulfilling the internal Hitachi Energy facing dimensions, activities shall include internal technical training (HIIT’s) and Customer relationship presentations, tender strategy & negotiation recommendations. Engage factory and tender engineering teams to
- Developing and deploying trust, acceptance and team integration, Customer support during FAT, post order problem solving.
- Developing and implementing KPI’s and targets for the Transformer portfolio to provide visibility of activity and outcomes in the dimensions listed above. The metrics for her/his performance review might include the number of CTT’s, HIIT’s, specifications influenced.
- Contributing to and following a structured market plan combining the technical info gathered with customers’ while deploying a strategic overview mindset.
- Ensuring that all Customer interactions are reported in SFDC and pursuing its support by the M&S team of Hub.
- Ability to develop one’s own technical presentations, additionally use colleagues and BL technical presentations supported by underlying deep understanding of the topics.
- The regional Application Engineering & Business Development activities related to the transformer portfolio by understanding Market
- Trends and secure the anticipated growth and have positive impact on ROMI.
- Fulfilling the Customer facing dimensions, activities shall include organizing and conducting Customer Technical Trainings (CTT’s), attending industry conferences, customer visits, specification influencing recommendations & reviews, tender negotiation clarification, off cycle technical and knowledge support to customer contacts.
- Fulfilling the internal Hitachi Energy facing dimensions, activities shall include internal technical training (HIIT’s) and Customer relationship presentations, tender strategy & negotiation recommendations. Engage factory and tender engineering teams to develop and deploy trust, acceptance and team integration, Customer support during FAT, post order problem solving.
- Developing and implementing KPI’s and targets for the Transformer portfolio to provide visibility of activity and outcomes in the dimensions listed above. The metrics for her/his performance review might include the number of CTT’s, HIIT’s, specifications influenced.
- Contributing to and following a structured market plan combining the technical info gathered with customers while deploying a strategic overview mindset.
- Ensuring that all Customer interactions are reported in SFDC and pursue its support by the M&S team of Hub.
- Ability to develop one’s own technical presentations, additionally use colleagues and BL technical presentations supported by underlying deep understanding of the topics.
- Deep understanding of all transformer portfolio for different segments and applications and will support from
- a technical knowledge point of view the WCFE Team for the Marketing and Sales activities of the HUB and represents the interests of the GPG/BL in the given Country/Region.
- Providing customer feedback as well as strategic marketing inputs to GPG / GPMM and supporting the market analysis validation and competitive landscape and heat maps.
- Supporting and engaging closely within Application Engineering teams
- Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
- A bachelor’s degree in electrical engineering.
- Minimum 5 years of experience in technical roles like transformer design, technical interaction, directly with Customers in a tender or order execution capacity. Exposure to the sales and order execution process is a plus.
- Have technical skills in transformers and be able to connect the technical teams to the marketing teams in the Demand countries within the HUB.
- Intercultural sensitivity is required, with colleagues and customers from multi-countries in assigned region with excellent
- Be willing to travel ~ 35%.
- Proficiency in both spoken & written English is required.