Collections Agent (Day Shift)

Cape Town, Western Cape
Permanent
Full-time

22 days ago

This candidate will be responsible for telephonically obtaining a reasonable repayment outcome from customers who have outstanding debt with the Company in order to generate cash flows, minimise bad debts and ensuring rehabilitation for distressed borrowers.Duties:Meet department objectives by achieving performance metrics (targets) set
Meet operational and quality efficiencies
Rehabilitate and educate customers with regards to their payment profile
Provide an exceptional customer experience
Negotiate payments from customers following the call script, within dialler time
Ensure a professional, polite and efficient service is offered by acting as an ambassador at all times both internally and externallyRequirements:Grade 12 / Matric or equivalent
Minimum of 1 years’ experience within the Collections industry in a Contact Centre environment
Must be computer literate (Email, Internet, Word and Excel)
Proven track record in problem solving whilst constructively managing conflict and disputesView and apply for this and other vacancies online via
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