Job Description: Customer Services ConsultantLocation: Johannesburg, South AfricaRemote working: Remote working not availableRequirements:Proven work experience as a Customer Service Consultant or a similar roleExcellent communication and interpersonal skillsAbility to effectively manage and resolve customer issuesStrong problem-solving skillsProficiency in CRM software and MS OfficeHigh school diploma or equivalent; additional certification in customer service is a plusResponsibilities:Respond to customer inquiries and resolve issues in a timely and professional mannerMaintain a high level of customer satisfaction through excellent serviceIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid, and complete information by using the right methods/tools