Head of Customer Value Management

Umhlanga, KwaZulu-Natal
Permanent
Full-time

7 days ago
Apply easily

Do you have the expertise to create customer value strategies that drive loyalty and growth?We’re looking for a strategic leader who can design impactful retention programmes, build strong rewards partnerships, and deliver initiatives that keep customers engaged and connected to our brand.What you’ll be driving:

Customer Value Strategy: Develop and execute lifecycle strategies that grow customer value, reduce churn, and extend tenure
Loyalty & Rewards Innovation: Lead the design and roll out of a dynamic rewards platform and tiered retention framework.
Retention Excellence: Launch proactive, data-led interventions that reduce churn and strengthen loyalty
Commercial Impact: Drive revenue growth through strategic cross-sell and upsell initiatives
Partnerships & Negotiation: Forge strong relationships with rewards partners to enhance customer value proposition
Data-Driven Engagement: Leverage insights and predictive models to deliver personalised customer experiences.

Requirements

5+ years’ experience in CVM, loyalty, lifecycle marketing, or retention, ideally in financial services or telco
A proven record of increasing ARPU, customer tenure, and ROI on lifecycle campaigns
Strong commercial acumen and negotiation skills to create impactful partnerships
Experience with rewards platforms, segmentation, predictive modelling, and A/B testing
Ability to collaborate across data, product, marketing, and operations
A strategic thinker with the ability to execute effectively

Benefits

Comprehensive Health and Wellness: Free access to Kaelo Health Medical Insurance, Financial Wellness Support, Mental Health Counselling and on-site Pharmacy with an in-house Nurse

Top-Tier Resources and Amenities: Work with world-class technology, enjoy three in-house restaurants and take advantage of discounted grocery staples

Why Join Us?

Shape and own the customer loyalty vision for a growing business
Collaborate with cross-functional teams who value innovation, creativity, and measurable results
Influence strategies that directly impact customer satisfaction, loyalty, and revenue growth

If you’re ready to build innovative customer value strategies and deliver a world-class loyalty experience, we’d love to hear from you.Click this link to apply via our Careers Portal:By applying for this role you are accepting Rewardsco’s Terms and Conditions. Click here to view them:

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