Brief CSSR Job descriptionWork for a prestigious airline brand on various work streamsAssistance to passengers with pre & post flight departure travel-related queries in customer relations department in Italian & English languagesWork on airline reservations systems & handle voice calls in English & Italian including written correspondence.Fully paid product and systems training provided.Daily interactions with international passengers with queries and complimentsRequired to meet specific key performance indicators and meet expected client service levels.Demanding and time-sensitive call centre environmentRequirementsNative level fluency in Italian language: Verbal & Written skills essential (Advanced level may be considered)Located in South Africa preferablePermanent residence permit/ South African ID holders onlyExcellent Computer literacy & technical skillsNo criminal record.Flexibility to work shiftsPrevious customer service experience preferredEmployment terms and conditions1. Remuneration: R190 000 CTC per annum2. Full-time, Permanent contract: 40 hours per week at 8-9 hours shifts per day3. Rotational shifts Mondays Fridays include rotational Saturdays, Sundays & public holidays as operationally required. Working hours may be subject to change depending on client requirements.4. Training: 4- 6 weeks (Fully Paid).5. Probation period: 4 months6. Health insurance benefit (Paid for by the Company)7. Office-based or Remote position availablePLEASE NOTE: Own home Fibre internet line & UPS solution required for work from home option.