Events Co-Ordinator

• Superior knowledge of all operational assets, venues and details to ensure thorough sales and planning of events
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Ensure superior knowledge of all policies and procedures as below (but not limited to)

• Event and group contracts
• Booking terms & conditions
• Commission terms & conditions
• Special offer terms
• Quotation, invoicing and payment procedures
• Keep up to date with latest trends

• Knowledge of Events Management standard procedures and practices
• The events department is responsible for the coordination of

• All event and group bookings
• Assisting with product development
• Updating and development of menu's, imagery, packages, preferred suppliers and client database
• Weekly reporting to Club Manager
• Ensure all enquiries are responded to speedily, efficiently, correctly and in a professional manner
• Ensure maximum occupancy of venues and sales
• Being the first point of contact for the client

• All client correspondence
• Drawing up function sheets
• On the day coordination
• Ensure all coordination, billing and event procedures are adhered to according to company procedures and policies
• Ensure all client requirements are met
• Ensuring guest satisfaction at all times
• Knowledge of exceptional client service and the ability to perform accordingly
• Ability to meet quality standards and ability to evaluate customer satisfaction

• Assist in managing the relationships with key external suppliers
• Develop close working relationships with key functions and internal suppliers
• Stock control of operational and par levels
• Ensure proper stock controls or maintained
• Monthly stock takes of all Operational Equipment
• Meticulous coordination of all details of events to clients' satisfaction
• Investigate and resolve complaints
• Maintain the agreed upon Aesthetics Manual and implement accordingly
• Be familiar with regular customers and walk-in cliental
• Training and testing of staff

• Understanding the court booking schedule for the day
• Welcoming of guests to the club, briefing them on court/club rules and guiding them to their court
• Proactively assist customers of the club based on their needs.
• Manage court bookings and ensure customer times are not over extended
• Assist customers with ball collections in and around the courts
• Assist with ad-hoc Padel Play with customers in event of player shortage or to drive court engagement
• Introduction of Padel and NSP WhatsApp Community Group
• Introduction of Padel rules and how to play the game
• Assisting with photo content creation for marketing purposes
• Ensuring all serviced court bookings are fully paid
• Assist with customer queries on site and on the club phone

• Daily cleaning of the court glass during times of no customer bookings
• Daily sweeping of the court turf to ensure gradual sand distribution
• Ensure netting tension is aligned with prescribed tension standards

• Ensure that the padel club is clean and neat to host customers and spectators
• Ensure that bins at the padel club are emptied and relined with bin liners
• Ensure that furniture is in safe working condition, cleaned and packed into the required position
• You will be expected to always be available telephonically and always have access to read and respond to your emails.

• Ensure costs are kept to a minimum (whilst providing a satisfactory product)
• Awareness of all costs related to an event
• Ensure staff costs are accurate
• Review financial transactions to ensure that expenditures are authorized and budgeted
• Ensure all accounts are charged and followed up accordingly

• Industry knowledge
• General knowledge to complete duties
• Communication to staff
• Communication to Management
• Appearance
• General state of the property
• Knowledge and care of materials and equipment
• Effective usage of materials
• Attendance
• Willingness to work overtime
• Client feedback
• Budgets reached

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