Consultant - Customer Strategy & Design

Deloitte

  • Midrand, Johannesburg
  • Permanent
  • Full-time
  • 8 days ago
Company DescriptionAt Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises to stakeholders, while creating the lasting impact we seek.Harnessing the talent of 450,000+ people located across more than 150 countries and territories, our size and scale puts us in a unique position to help change the world for the better-by bringing together the services we provide, the societal investments we make, and the collaborations we advance through our ecosystems.Deloitte offers career opportunities across Internal Client Services, Audit & Assurance (A&A), Tax & Legal (T&L) and our Consulting services business, which is made up of Strategy, Risk & Transactions Advisory (SR&T) and Technology & Transformation (T&T).Are you ready to apply your knowledge and background to exciting new challenges? From learning to leadership, this is your chance to take your career to the next levelJob DescriptionAs a Consultant you will support the engagement team in the delivery of services to our clients on delegated engagements / projects within Customer Strategy and Design.Key Responsibilities:
  • Actively support the delivery of Customer Strategy and Design projects focused on:
  • Customer strategy
  • Segmentation
  • Product innovation & design, product strategy management & delivery,
  • Growth strategy
  • Proposition design
  • Research & insights
  • Customer centred operating models
  • Data and analytics
  • Digital marketing
  • Pricing & promotions
  • Experience design
  • Gather and interpret client requirements in order to deliver exceptional quality to our clients
  • Execute initiatives efficiently and effectively, whether it be presenting key findings, modelling a business case, building a dashboard, optimising a customer journey or researching global best practice
  • Work with target users in contextual research, involved in product discovery work
  • Problem-solve in unstructured environments where the diagnosis and solution may not be clear and lateral thinking is required.
  • Assist in the preparation of client presentations/ discussion documentation
  • Actively engage with team in client engagements to support team delivery and self development.
QualificationsMinimum qualification:
  • Tertiary qualification in Business, Finance, Accounting, Data or Computer Science, Engineering or related
  • Industry-specific qualifications or an equivalent
Experience Required:A total of 2+ years working experience within a client facing environment
  • Minimum 2 years' working experience, ideally in a consulting environment or related field
  • Experience in a strategy or customer role is advantageous
General
  • Exceptional communication skills both written and verbal
  • Excellent report writing skills
  • Highly adaptable, managing change and ambiguity with ease
  • Ability to approach challenges and work with a proactive mindset and determination
  • Strong learning ability to grasp new concepts
  • Infuse energy and passion into daily tasks
This is an excellent opportunity to work with a top-tier consulting firm, delivering impactful solutions across various industries. If you're passionate and have a passion for innovation and customer success, we'd love to have you on our team!Additional InformationAt Deloitte, we want everyone to feel they can be themselves and to thrive at work-in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.Be careful of Recruitment Scams: Fraudsters or employment scammers often pose as legitimate recruiters, employers, recruitment consultants or job placement firms, advertising false job opportunities through email, text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information.To help you look out for potential recruitment scams, here are some Red Flags:
  • Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks, job training, or supplies.
  • Requests for Personal Information: Be wary if you are asked for sensitive personal information, especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g., government issued numbers or identity documents, passports or passport numbers, bank account statements or numbers, parent's data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process.
  • Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand.
If you're unsure, make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email.

Deloitte