Claims Handler (X4)
Energy at Work Projects
- Johannesburg, Gauteng
- R25,000 per month
- Permanent
- Full-time
- Capturing of all new claim where applicable.
- One point of contact for the client/broker and adherence to first call resolution.
- Deliver exceptional client service that exceeds customers' expectations through proactive,
- Ensures that customer claim is handled efficiently.
- Verifies FNOL data or documentation provided to ensure correct settlements of claim
- Attend to validation and first call actions on all claims within 1 working hour after registration.
- Achieve minimum targets were applicable.
- Maintain appropriate diaries and messages on the operating system.
- Client input and communication is an integral part at the start of the entire claims value chain,
determines the direction of the claim to the entire claims value chain.
- Effectively maintains oversight of all relevant claims tasks and manages the claims handling
- Identify, investigate and resolve any issues relating to claims being handled in line with claims
- Accurately check/determine whether appropriate cover is in place, interpret policy wordings
accordingly.
- Identify potential non-disclosure and misrepresentation cases and follow Insurer's procedures
- Identify any red flags on claims which are potentially fraudulent and follow Insurer procedures
- Identify when a specialist is needed to investigate a claim and follow Insurers policies and
- Identify possible recovery and third-party claims and link the claim to the legal department
- Negotiates effectively within agreed mandate limits using an appropriate negotiation style.
- Be familiar with the Insurers estimate philosophy and apply accordingly.
- Adhere to Brolink' s guidelines for referral of claims to management (e.g., large losses)
- Selects and appoints external experts/vendors following Insurer's procedures and authority
- Utilises preferred service suppliers when dispatching service to clients in line with BBEEE
- Assist with emergencies and afterhours process for outsourced business.
- Minimizes cash settlements vs utilization of preferred suppliers for settlement by managing the
- Demonstrates an effective communication style, that motivates, across internal and external
- Salvage collection and management of timelines on salvage claims
- Meeting of set deadlines.
- Validate claims accordingly within the department structure.
- Deliver strategic results in term of the Brolink Vision and Mission.
- Attendance of weekly team meetings, participation on one-on-one discussion and other
- Align own behaviour with the organisation culture and values.
- Demonstrate commitment toward the team and participate in building team culture.
- Collaborate and work closely with all role players thereby leveraging constructive team
- Identify and recommend areas/ways to improve processes.
- Proactively ensure the most effective use of time, resources, money, materials or equipment in
- Comply with corporate governance policies, procedures and standards.
- Proactively suggest improvements in customer services where applicable.
- Building relationships with all stakeholders, including brokers and service providers, to best
- Manage own development to increase own competencies.
- Adhere to the company policies and procedures and contracted performance agreement.
- Matric is an essential requirement
- FAIS Credits (as per FAIS requirement)
- Must be Fit & Proper in terms of the FAIS Act
- Regulatory Exam: Representatives
- Must not be debarred with FSB
- Full function claims administration (registration of claim, appoint assessors, read assessors
- Experience in the financial services industry or short-term insurance industry
Job Mail