L2 Technician | Meridian Services | Gauteng

• Receive and ensure all email and verbal faults are logged on the ticket system. All tickets acted on, all tickets closed within SLA requirements.
• Assist both internal and external users during and if required after working hours.
• Escalate calls if necessary.
• Help users maximise their IT investment.
• Guide users to follow best practices when accessing IT infrastructure and information.
• Monitor connectivity between computers branches and devices.
• Provide support on all desktop platforms supported by the Group.
• Provide server support ad-hock.
• Remote support after hours.
• Provide support on printers, scanners, video conferencing equipment, etc.
• Ensure connectivity to all CCTV cameras for Gauteng and KwaZulu regions.
• Setup phones, tablets and other BYOD devices when requested.
• Escalate any security or potential risk detected on the network.
• Plan and manage all upgrades.
• Ensure that timely checks are made against supplies to ensure that stock is managed and available to mitigate risk.
• Ensure all documentation is kept up to date and communication to business is clear.
• Maintain fixed asset schedule, insurance replacements, Stock movement.
• Provide support and assistance to IT team as required relating to special projects outside the Job Role, ensuring that the Project plan is followed.
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
• Plan and prioritize, demonstrating abilities to manage competing demands.
• Demonstrate abilities to anticipate and manage change.
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational needs.

• Grade 12.
• A+ Certification.
• N+ Certification.
• MSCA Certification.
• 3 years PC support environment.

• Microsoft Certified Solutions Engineer.
• Linux Foundation Certified System Administrator.

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