Guest Relations Officer
Miranda Forrester Spa & Beauty Placements
- Camps Bay, Cape Town
- R11,000 per month
- Permanent
- Full-time
- Tuesday - Saturday
- 09:00am - 18:00pm
- Closed on Sundays & Mondays (may re-open for peak season)
- R11,000 per month (Based on experience relevant)
- Reliable transport to Camps Bay (there is public transport access)
- Computer confident - making bookings, responding to emails and doing general admin
- Professional telephone etiquette - clear, confident, speaking
- Excellent guest communication and command of English - our guests are mostly international tourists
- Beautifully groomed and highly presentable
- SAAHSP / ITEC / CIDESCO accredited qualification
- Spa Therapist employment experience within luxury hotel or Ship Spa
- Knowledge & understanding of Spa industry & the lingo (describe treatments accordingly)
- Exceptional guest/patient relations
- Computer literate & skilled in booking software including ESP, Social Media & MS Office
- Conduct Spa tours & Spa Concierge
- Digital communication with guests
- Guest preparation for services
- Attend to queries
- Operate incoming calls, e-mails or walk-ins
- Guest check-in & check-out