IT Manager

Cape Town, Western Cape
Permanent
Full-time

25 days ago

SUMMARYYou will be responsible for overseeing the technology systems and infrastructure. Your function will involve managing of computer systems, networks, and software applications, as well as ensuring that all systems are running smoothly and efficiently. Evaluating and being proactive by providing suggestions for technology advancements and improvements, within the limits of requirements, specifications, costs and timelines. Strategic planning and implementation of systems, fulfilling and exceeding expectations, impacting a group of more than 200 computer system users. Extensive knowledge of systems, data, security risks, networking, entertainment, and business continuity, possessing a drive to continuously evolve and stay afloat with current and future technological advancements. Ensuring service levels are delivered and maintained at highest possible priority and quality, with the aim to increase efficiency and productivity for all, ultimately providing the best possible customer experiences for our guests. Your strategic approach to IT management contributes to the seamless operation of our establishments, supporting its reputation for excellence in guest experience.MINIMUM REQUIREMENTSQUALIFICATION: MatricDegree or Diploma in Information Technology field.EXPERIENCE: A minimum of five (5) years of experience in Hospitality, Operations, and IT support roles. Along with a minimum of two (2) years of Supervisory / managerial experience.COMPETENCIES

Leadership and Coaching
Team Skills Assessment
Clear Communication
Relationship Building
Analytical Thinking
Problem Solving
Financial Management
Project Management
Strong Negotiation

DUTIES AND RESPONSIBILITIES

Adaptive, attentive, and smartly presentable.
Committed to delivering high levels of customer service.
Responds courteously and efficiently to queries and problems from guests and system users.
Ensures cleanliness of all data equipment and computer rooms.
Self-starter, alert, energetic, responsible, and flexible.
Responsible for the smooth functioning, and potential coordination with vendors, of Internet, Email, Property Management Systems, Point of Sale, DSTV, VOIP, Virtualization, Time and Attendance, Payroll, Accounting, Backup and Recovery, Multifunction Printers, CCTV, Access Control, Mobility and Automation.
Ability to troubleshoot hardware and software problems.
Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and support for the underlying server/desktop infrastructure.
Should be capable of doing Root Cause analysis on a problem to prevent further disruption.
Solid knowledge of Network fundamentals, general network setup, and device configuration.
Good knowledge of server hardware, Disk storage technology, and I/O devices.
Skilled in the usage of system-level profiling tools and network monitoring systems to aid in application performance profiling.
Strong knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall, and VPN applications.
Extensive knowledge of Active Directory, Management, and Implementations.
Prepare and implement Preventive Maintenance schedules for all IT hardware and software.
Managing Disaster Recovery Process and ensuring regular daily backup is taken.
Anti-virus setup and day-to-day support.
Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
Evaluate chronic system problems by identifying them on Helpdesk System and provide permanent mitigating solutions.
Responsible for ensuring that IT Audit points are implemented as per relevant Standard Operating Procedures.
Monitors and maintains a proper inventory of hardware and software licenses.
Must be attentive on current cyber threats and regularly keeping staff informed of these threats.
Able to perform other IT or Systems-related tasks assigned by the management.

You will be expected to be always available telephonically and always have access to read and respond to your emails.The duties as per the above should not be read in isolation but may change as the policies, procedures and operational requirements of the business evolves.REVIEW CRITERIA:

Appearance
Product knowledge
General knowledge to complete duties
Communication to staff
Communication to Management
Monthly reporting
Achieving deadlines

CURRENT ALLOCATED PORTFOLIOS AND CUSTODIANSHIPSSERVERS:

Microsoft Server in Active Directory environment
Dell PowerEdge Servers
Dell IDRAC
Citrix XenServer and Hypervisors
Sage Evolution
Microsoft SQL Server
TracTech Time and Attendance System

CLOUD SERVICES:

Microsoft Azure AD
Microsoft 365
Oracle Micros Opera Property Management System
ESP Nano Spa System
Oracle Micros Simphony and myInventory
Sophos Central

DATA:

Resource sharing and Security
Vembu BDRSuite Backup & Disaster Recovery
Mimecast Archive

CLIENTS:

Microsoft and Mac Desktop Operating Systems
Remote Support Tools (RDP, Anydesk, TeamViewer)
Konica Minolta MFP's

SECURITY:

Hikvision fixed and mobile CCTV Systems
HikConnect CCTV Remote Access
HikCentral Central Security Management
Sophos Desktop and Server Endpoints

ACCESS CONTROL:

VIRDI fingerprint readers
Hikvision Intercom Systems

COMMUNICATION:

Yeastar IP PABX
IP Telephones
VOIP
Hosted Microsoft Exchange
Vodacom Accounts
Mobile Phones
Mobile Apps

NETWORKING:

Sophos XGS Firewall
VPN Connections between properties
Firewall Rules
Netgear Managed Switches
Netgear NMS300 Switch Management
VLAN Configuration and Traffic Routing
Ruckus Wi-Fi Access Points and Controllers
Wi-Fi Extenders
Point to Point Equipment

AUDIO AND VISUAL:

DSTV SAT-IP Servers and Decoder Setup
Smart TV's and Apps
Video Conferencing
Tablets and iPad's
Fixed and Mobile Speakers
DJ Equipment
Amplifiers and Controllers
Content Streaming

BACKUP POWER:

Inverters and Batteries
Victron VRM Inverter Management Portal
Solar
Diesel Generators

COMPLIANCE:

Asset Management
License Management
Internal Auditing

To apply for the position, please forward a motivational letter, an updated CV with a picture of yourself to**Please note that only successful candidates will be contacted. Should you not hear from us within 5 days - please consider your application unsuccessful**
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