Customer Advisor
- Cape Town, Western Cape
- Permanent
- Part-time
Identifying vulnerable customers and adapting approach, providing additional support when required.
Handling escalated customer queries with empathy and integrity, logging accurately
Dealing with a wide range of queries across telephony platform
Any other duties as deemed necessary and in line with the scope and level of this role.
Handling customer queries and delivering high quality service throughout
Using your product knowledge to proactively find answers and solve problems.
working to tight deadlines to ensure all queries are responded to in good time and meet day-to-day service delivery targets.
Adhering to data protection and confidentiality laws
Employing a soft approach to upselling and a talent for cross-selling.
Emphasizes customer retention in these efforts.Job title: Customer AdvisorJob Description:
- Strong proficiency in both written and spoken English communication,
- Time Management: balancing various tasks is crucial.
- Active Listening: Comprehending customer inquiries and concerns
- Ability to manage complex situations.
- Problem Solving: Being resourceful and quick-thinking is essential.
- Communication Skills: Ensuring communication is clear and to the point.
- Adaptability: Being able to adjust to various customer personalities and scenarios is important.
- Customer-Centric Approach:
- Prioritizing the customer is a key skill.
- Moderate to advanced computer skills and proficiency in system navigation
- Sales through service.