Chief Operating Officer (COO)
- Johannesburg, Gauteng
- Permanent
- Full-time
- Lead and manage the day-to-day operations of the business, ensuring seamless coordination across all operational departments.
- Direct oversight and leadership of the following core teams:
- Customer Support
- VIP/Player Management
- Fraud & Risk Management
- Payments Operations
- Retention Marketing
- Develop and implement scalable processes, performance metrics, and KPIs across all operational units to drive efficiency and player satisfaction.
- Collaborate closely with the CEO and other executives to define and execute the company's strategic roadmap.
- Oversee and enhance the player journey, ensuring a world-class user experience from onboarding through retention and reactivation.
- Ensure compliance with regulatory requirements in all operational activities, across multiple jurisdictions.
- Identify and implement opportunities for innovation, especially through the integration of crypto payments, blockchain-based features, and other web3 advancements.
- Build and mentor high-performing teams, nurturing a culture of accountability, agility, and continuous improvement.
- Collaborate with Product, Tech, and Marketing to support operational initiatives, product launches, and customer campaigns.
- Maintain strong vendor and partner relationships, including PSPs, fraud solution providers, and CRM platforms.
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