Managing Technical Lead/Infrastructure Manager

Cape Town, Western Cape
Permanent
Full-time

16 days ago

Our client is a global powerhouse in IT services and technology, headquartered in the UK with 25+ years of industry expertise. With a relentless focus on experience-led IT services, they challenge conventional thinking to drive end-user satisfaction and innovation. Operating across the USA, South Africa, Sri Lanka, Malaysia, and Macedonia, they deliver cutting-edge managed services, cloud solutions, and Microsoft-centric business software to over 300 ambitious mid-market organizations.They’re seeking a Managing Tech Lead—a strategic thinker and hands-on leader—to drive technical excellence, infrastructure strategy, and IT service innovation for a prestigious London-based client.Your Role: Architect, Lead, ElevateAs a Managing Tech Lead, you'll spearhead the technical vision, optimize enterprise IT environments, and ensure seamless infrastructure performance. Leading a team of L2 and L3 Engineers, you’ll be the go-to escalation point for complex challenges, collaborating with senior stakeholders, architects, and vendors to modernize IT operations.What You’ll Do:Technical Strategy & Architecture

Define and implement a future-proof IT infrastructure strategy—scalability, security, and high availability are key.
Oversee and optimize Windows, Linux, VMware, Citrix, Entra AD, M365, and Exchange environments.
Architect networking solutions (Cisco, Meraki, VPNs, Palo Alto), storage (SANs, iSCSI), and cloud platforms.
Lead cloud migration, automation, and DevOps initiatives to enhance efficiency and reduce operational overhead.
Ensure robust disaster recovery, backup, and business continuity using Veeam, iLand, and replication solutions.
Deploy enterprise IT monitoring tools (PRTG) for predictive maintenance and performance visibility.

Leadership & Team Management

Mentor, develop, and inspire a team of L2 and L3 Engineers to achieve technical excellence.
Oversee workload distribution, operational efficiency, and SLA-driven performance.
Foster collaboration between IT, security, DevOps, and business units to drive

cohesive solutions. * Act as the final escalation point for critical technical issues, delivering expert guidanceService Management & Process Optimization

Own and enhance end-to-end IT service management (ITSM) processes using ServiceNow.
Drive compliance with ITIL frameworks and industry best practices.
Develop and enforce IT policies, procedures, and change management strategies to ensure smooth operations.
Utilize ServiceNow analytics to generate performance insights and optimize IT workflows.

Security, Compliance & Risk Management

Implement and maintain enterprise security policies, access controls, and compliance frameworks (ISO, NIST, GDPR).
Collaborate with security teams to enhance incident response, threat detection, and system integrity.
Oversee security tools like Darktrace, Zscaler, and CrowdStrike to fortify cybersecurity defenses.
Manage endpoint security with Ivanti Security Control to safeguard enterprise devices.

Innovation & Continuous Improvement

Leverage AI, automation, and DevOps methodologies to drive IT modernization.
Stay ahead of emerging technologies to ensure best-in-class IT solutions.
Develop performance dashboards and analytics to track system health and efficiency.

What You Bring to the Table

10+ years in enterprise IT, with a proven track record in infrastructure leadership and service delivery.
Deep expertise in Windows Server, Linux, VMware, Citrix, Entra AD, M365, and Exchange.
Strong networking skills (Cisco, Meraki, VPNs, Palo Alto, Brocade Fibre, HPE switches).
Extensive experience in cloud solutions, automation, and DevOps (Azure DevOps, GitHub, GitLab, Python, PowerShell).
ITSM expertise, especially with ServiceNow for incident, problem, and change management.
Proficiency in enterprise monitoring tools (PRTG) for IT visibility and automation.
Strong strategic mindset with hands-on expertise in SQL, security policies, and compliance.
Leadership, stakeholder management, and project delivery experience.
Certifications (preferred): MCSE, CCNP, VCP, Citrix CCE-V, ITIL, TOGAF, CISSP, AWS/Azure Architect.

Why Join?

Work on high-profile enterprise IT systems for a prestigious client.
Be part of a cutting-edge, innovation-driven IT team.
Competitive salary and benefits package.
Career progression opportunities within a leading global managed service provider.

Key Recruitment Group

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