Butler
MORE Family Collection
- South Africa
- Permanent
- Full-time
- Food & Beverage Service
- Follow procedures for service, sales, expenses, and profit goals as directed and outlined in the beverage department.
- Perform consistent service according to the service standards and be fully prepared for each guest service, including mis-en-place, confidence in Food/menu descriptions and wine pairing recommendations.
- Be aware of all menu changes and dietary requirements of the guests.
- Upsell and recommend beverages to guests.
- Obey the liquor regulations.
- Perform beverage preparation or service tasks including presentation and sales of beverages.
- Support optimal communication between the Kitchen and the Service team, attending daily service meetings.
- Follow the stock control procedures, making sure that every beverage consumed is correctly accounted for.
- Assist with minibar, kids entertainment and luggage duties if required.
- General Service & Guest Care
- Collect all l information available on guests prior to arrival.
- Collect guest information while speaking to guests; inform the Supervisor/HOD and Management to record and act on guest preferences.
- Report all guest complaints to your Supervisor/HOD and Management immediately.
- Grade 12 (advantageous)
- Knowledge of the highest level of F&B customer service in a luxury environment.
- Knowledge of wine, cocktails and other beverages served.
- Knowledge of food, cooking methods, and all menus.
- Basic knowledge and understanding of stock rotation and control.
- Knowledge of hygiene and all cleaning products used.
- Knowledge the operation of equipment and appliances.
- Knowledge of all departments/operations of your property.