Assistant Lodge Manager
- South Africa
- Permanent
- Full-time
- At least 4 years of relevant management experience in a 5-star establishment
- Any relevant qualifications would be an advantage
- Excellent spoken and written English (other languages an advantage)
- Detail-oriented and guest-focused
- The ability to motivate staff to deliver
- Ability to think and act creatively with a team
- Good knowledge of hospitality operations, including butler service, housekeeping, and laundry
- Computer skills
- Passion for creating fabulous guest experiences
- Excellent team player, relates well to others
- Ensure daily interaction and communications with in-house guests to lead and develop a guest-centric hospitality culture
- Ensuring all organizational requirements around delivering an exceptional guest experience are planned and executed daily
- Ensure the company's standards are always maintained in all areas that make up the guest experience
- Create an environment where the company culture is fostered
- Support to the Lodge Manager - In setting and executing on all operational plans and strategies to be determined for the lodge
- Ensure that controls and systems are in place to ensure the sustainability of the business as well as conserving the company's resources
- Relief for the Lodge Manger when on leave
- Hosting alternative nights
- Taking the lead on groups
- Form part of the management team, be reliable and lead by example
- Assist in maintaining a good working relationship with the government bodies
- Assist in placing and monitoring all lodge operational stock orders
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