Senior Executive-Pre Process Business Communication-CEF Language Training

EXL Service

  • Cape Town, Western Cape
  • Permanent
  • Full-time
  • 24 days ago
Job Description:The primary responsibility of this role is to deliver Pre-Process (Language & Soft Skills) and/or Refresher Trainings to all EXL employees. The job also includes recommending updates to the training curriculum, gathering TNI; suggesting module changes/ updates and evaluating the effectiveness of the training programs. The primary interactions would include coaching and mentoring of the associates attending the training apart from periodic reporting of all the above to the Operations owner /Training Manager.Responsibilities:
  • Utilize effective presentation and facilitation skills including creative training techniques and accelerated learning techniques using a variety of training delivery modalities in a classroom/virtual environment.
  • Deliver training to associates, management or the clients.
  • Monitor and evaluate training programs for quality and effectiveness; make recommendations for improvement.
  • Ensure that the assigned targets are met in accordance with SLA and Internal standards
  • Ensure that the training quality is in compliance with predefined parameters (as defined)
  • Ensure adherence to established attendance schedules
  • Accountable for Batch attrition/ Absenteeism at all times
  • Responsible for accurate maintenance of batch MIS
  • Responsible for conducting voice & written assessments at the HCC
Qualifications:Education Requirements: Highschool Graduate
Work Experience Requirements: Minimum 6 months of work experience in delivering English Language and Soft-skills Training in BPO / Hospitality, Service or Insurance industry. Prior exposure to training shall be preferred
Desired Skills: Have detailed knowledge of Grammar rules, sounds, syllable stress, phonetics and effective business writing skills
Excellent listening, and written communication skills.

EXL Service