Managing Director
ABC Worldwide
- Cape Town, Western Cape
- Permanent
- Full-time
The company focuses on urban apartment living in the Atlantic Seaboard and City Bowl of Cape Town.The Role:Leadership Excellence: Elevating Hospitality Standards, we are seeking a dynamic General Manager who embodies the ethos of customer-centric leadership, essential in the hospitality industry. In your role, prioritising the guest experience is fundamental; you are expected to innovate from the perspective of our guests, consistently striving to exceed their expectations. As a leader in our vibrant hospitality setting, you will demonstrate true ownership, adopting a strategic, long-term view and viewing every challenge as an opportunity to enhance our services.Your role will be characterised by continuous innovation and the simplification of processes, always seeking new ways to elevate our offerings. Strong judgement, an innate curiosity about the hospitality sector, and a commitment to continual learning and improvement will be key in driving our mission forward. We seek leaders who set exceptionally high standards and think ambitiously to inspire outstanding results in service delivery.In the fast-paced world of hospitality, a bias for action is crucial, requiring swift and effective decision-making. Resourcefulness is valued, as you will be tasked with creating unforgettable guest experiences by maximising available resources with creativity and efficiency. Building and maintaining trust is central to our ethos; we expect clear, respectful communication, humility, and self-awareness in all interactions..Attention to detail is vital in ensuring the highest quality of service, and you should be adept at thoroughly understanding and overseeing operational aspects. We encourage leaders to respectfully challenge ideas and commit decisively to decisions, even under challenging circumstances. Your primary focus will be on delivering exceptional results, making every guest's stay memorable and contributing to the company’s reputation as a leader in the hospitality industry.We are committed to creating a safe, productive, diverse, and inclusive work environment. We recognize our broader responsibility to our community and the environment, and as a leader at the company, you will play a crucial role in upholding these values, leaving a positive and lasting impact on our guests, employees, and the world at large.Key Responsibilities:
- Develop and implement business strategies and plans that promote company growth.
- Build, lead, and inspire a high-performance team, fostering a culture of excellence and oversee all operations, ensuring alignment with our strategic objectives.
- Drive exceptional guest satisfaction.
- Achieve high net owner retention.
- Foster employee satisfaction and engagement, creating a positive and productive work environment.
● Exhibit leadership and take responsibility for company outcomes.
● Promote ongoing training and development for staff.
● Maintain the highest standards of customer service excellence.
● Ensure operational efficiency and quality control across all business aspects.
● Foster team cohesion, respect, and integrity.
● Prioritise sustainability and legacy in business practices.
● Uphold stringent health and safety standards.
● Practise financial prudence in all company dealings.