IT Support Technician

Cape Town, Western Cape
Permanent
Full-time

1 day ago

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.Who we areWe’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.Who we’re looking forWe’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.Why we need youWe’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.As an IT Support Technician. You will be required to provide professional technical support to meet the needs of the organization.What you’ll be doingAs part of your role, your responsibilities will include but not limited to:

Installing, Configuring, Maintaining and Troubleshooting of user workstations, laptops on company infrastructure.
Ensuring correct software is loaded onto the user’s machine before delivery. The use of Intune and the understanding of the processes and general functionality of it.
Front Line Desktop Support via Chat Support or Jira Service Management initiated requests
Troubleshoot problems via Teams, in-person remote desktop technologies
Company Infrastructure monitoring and proper escalation of alerts on systems like Grafana, Kibana and Nagios
Office365, Exchange on-prem and Exchange365 experience.
Microsoft Entra and Active Directory administration.
User Rights Management via group membership changes in Active Directory and Entra
Corporate and Call Centre applications support, troubleshooting and issue escalation
Knowledge and experience on Windows 10, 11 and Mac
Ability to diagnose and fix Hardware problems, ability to replace hardware parts.
Exposure and knowledge of Printers, Networks, WI-FI, Bluetooth, Hard-drives and laptop internals
Good knowledge of Dell products
Keen learner, able to apply new technologies /methods as they become available

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties to achieve business objectives.Essential skills you’ll bring to the tableThe necessary skills that we require for this role include:

Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
Exceptional attention to detail, ensuring high standards of quality in all outputs
Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
IT Qualification in A+ and AZ-900
Minimum of 2 years’ experience in IT. Preferably in a desktop support environment
Valid driver’s license and own vehicle
Ability to work shifts

Desirable skills you’ve got up your sleeveIt would be great if you also have some of the following skills:

Further qualifications in MCSE, N+ or Intune or Azure Add role-specific skill
Experiencing in monitoring of systems

Our values are non-negotiablesOur culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.These competencies are:

Adaptability
Ownership and accountability
Initiating action
Resilience
Team orientation
Integrity
Innovation

What you’ll get backWe offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:

We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
Free Daily Meal
Free Massages On-site
Free On-Site Gym
Group Life Cover
Funeral Fund Benefit
Financial Services Assistance
Curro School Fees Benefit
Income Continuation Benefit
Leadership Training
Referral Bonus
Medical Aid Subsidy
Free Sleep Coaching
On-site Barista
Retirement Annuity Subsidy
Team socials

Be part of that Superclass feeling.At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 27 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.It’s all about putting your experience first and ensuring honesty and fairness in all we do.
Here, your growth is supported and your contributions valued.Game on!This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.To view all current vacancies, please visit our website,Should you not hear from us within 2 weeks, please deem your application as unsuccessful.The perfect place to work, play and grow!

DigiOutsource

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