CENTRE RECEPTIONIST – The Marc, Sandton

Tower Group

Cape Town, Western Cape
Permanent
Full-time

19 days ago

QUALIFICATIONS AND EXPERIENCE:

Grade 12 (Matric)

Minimum of 2 - 4 years' experience in administrative environment.
Strong Proficiency in relevant computer packages (MS Office) and software packages (MS Office)

Office Support:

Maintain the reception area. Must always look professional.
Ensure the efficient and effective operation of the reception area.
Answer all incoming calls and direct caller's inquiries to the relevant person.
Communicate detailed and accurate messages to staff members.
Receive and act as first point of contact for all contractors/customers/ tenants and assist with queries.
Hostess and welcome guests, directing them to appropriate boardroom.
Preparing boardrooms for tenants, clients, and team meetings.
Inform relevant staff of visitors' arrival.
Offer refreshments to visitors.
Assist scheduled contractors with access to the building.
Manage communication to both retail and corporate tenants at the Marc.
Daily checks on the cleanliness of the precinct e.g. bathrooms, pick-up zones, smoking areas.
Keep and maintain a key register for all vacant shops and offices within the precinct.
Project a professional image of the company by:

o Delivering friendly and efficient service.
o Ensuring calls are dealt with speedily.
o Effectively answer or direct queries or enquiries.

Assist the property management team with all administrative functions of the office.
Ensure all new tenants are sent flowers to welcome them to the Marc.
Update the internal telephone directory monthly.
Responsible for all other duties as assigned by management.

Administration of Precinct:

Professionally and effectively, and in accordance with specific policies and procedures, administer and manage the facilities management services for the precinct in respect of:

o Processing of internal & external written and telephonic communications
o Logging calls for all reports handed in by the service providers or property management team.
o Assist in managing invoice spreadsheets and ensure that contractor's quotes and invoices have been forwarded for payment to the finance department.
o Follow up on all outstanding invoices to ensure payment is made.
o Assisting with the coordination of cleaning
o Ensure enough cleaning staff, as per SLA is on site daily.
o All equipment is available and fully functional.
o Ensure security is on site, as per SLA.
o Daily efficiency of the help desk.
o Attend all Property Management Meetings, record and communicate minutes timeously and do follow ups to ensure all action items have been attended to by the due date.
o Manage, document and record all electrical compliance Certificates for the respective buildings and file all original certificates.

Monitoring of The Marc's social media - responding to customers queries, complaints, reviews, questions, and other related queries about The Marc.

Business:

Excellent communication and interpersonal skills on all levels
Innovative thinking and ability to follow process.
Dynamic and enthusiastic.
Ability to work as part of a team.
The ability to interact professionally with tenants and landlord.
Competent time management skills.
Be deadline driven.

Human Capital:

Transparent honesty.
Reliability.
Positive Attitude and highly motivated
Lead by example.
Assertive and effective communication.
Sensitive to client and staff requirements and problems.
Ability to create a professional office environment.
Organization and planning skills.
Demonstrate strong moral values, empathy, passion, career aspirations, and positive living.

Tower Group

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