Aftermarket Controller

• Manage communication of service activities to relevant staff and customers, including technician assignments for services and breakdowns.
• Monitor and follow up daily on all Work-In-Progress (WIP) jobs.
• Handle customer calls, complaints, and queries—ensure timely resolution and provide updates throughout the process.
• Coordinate workshop bookings, assign technicians, and manage the process until machine delivery.
• Collaborate with internal departments such as New Sales, Parts, and CW.
• Ensure accurate invoicing of completed jobs within 3 working days, maintaining compliance with company procedures.
• Drive technician labour recovery to exceed 80%.
• Promote a strong service culture—prioritize timely and professional communication with customers.
• Take ownership of invoice-related administrative tasks as required.
• Generate scheduled and ad hoc reports for department managers and product support.
• Submit tax invoices and job cards for all chargeable and maintenance work to customers.
• Prepare and send quotations, follow up with customers, and liaise with team leaders/product support for order processing.
• Investigate and resolve debtor queries through to completion.
• Process technician overtime in collaboration with team leaders/product support.
• Assist with issuing load test certificates within 2 working days post-testing (as needed).
• Perform general admin tasks such as emailing, filing, and report preparation.

• Minimum Requirements: Grade 12 / Matric with at least 3 years of relevant experience
• Technical Skills: Advanced to expert-level proficiency in MS Outlook, Word, and Excel
• System Knowledge: Prior experience with the Kerridge system is an advantage
• Database Management: Skilled in maintaining and updating information accurately within a database
• Education (Preferred): A tertiary qualification in Business Administration would be advantageous

• Committed to delivering service excellence in all responsibilities, with a strong focus on both internal and external customer satisfaction
• High attention to detail and a strong commitment to accuracy
• Able to work independently with minimal supervision while meeting deadlines; self-driven, proactive, and results-oriented.

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