Junior Coordinator
- Somerset West, Cape Town
- Permanent
- Full-time
- Minimum Grade 12 qualification
- Relevant tertiary qualification will be advantage
- Minimum 2 - 3 years' experience in administrative work
- Minimum 3- 5 years' experience in a customer service role
- Strong computer skills (MS Word, MS Excel, PowerPoint)
- Willing to work standby 1 or 2 weekends a month
- Excellent communication skills (English) and an African language will be an advantage
- Clear and professional articulation when answering the switchboard
- Teamplayer
- Positive attitude and ability to work against a deadline, solving problems pro-actively
- Able to work under pressure
- Manage switchboard.
- Follow up with stores on documentation not received. Manage all paperwork as needed.
- Book technician accommodation.
- Process sub-contractor invoices.
- Arrange Courier for spares.
- Generate casual wages purchase requisition and send to Finance.
- Check Technicians clock-in/out for overtime calculation
- Scheduling call outs with in-house technicians and sub-contractors
- Logging and managing tickets on in-house system to ensure efficient and accurate closing of tickets meeting month-end deadlines.
- Technician scheduling and execution of the service call for a region.
- Prepare customer quotes.
- Customer Feedback regarding call outs