Student Advisor
CTU Career Chatz
- Pietersburg, Limpopo
- Permanent
- Full-time
- Book & schedule school appointments
- Relationship building;
- Researching the market and related products;
- Thorough knowledge of all the training products;
- Capturing of information cards on the database management system
- Generate leads through current databases and marketing events/ advertising and networking opportunities;
- Sales appointments, consultations & enrolments;
- Cold calling/ frequent contact with the database;
- Presenting the product or service in a structured professional way face to face marketing.
- Work closely with the CBDM, STL & TEC to ensure maximum daily sales activity;
- Responsible for assisting and managing the STL/TEC's calendar by booking school appointments with TOP FEEDER schools;
- Capturing of information cards within 2 days after a school appointment;
- Full- and part time programmes, (self-paced and full qualification/part time programmes);
- Updating the marketing workbook;
- Working against a strict appointment target - scheduling of appointments (60 consultations minimum a month, 20 per week)
- Demonstrates technical selling skills and product knowledge in all areas;
- Maximizes all opportunities in the process of closing a sale resulting in the taking of market share from larger competitors;
- Sells consultatively and makes recommendations to prospects and clients of the various solutions the company offers;
- Develops a database of qualified leads through referrals, telephone canvassing, face to face cold calling on business owners, direct mail, email, and networking;
- Assists in the implementation/execution the company marketing plans as needed;
- Responsible for sourcing and developing client relationships and referrals;
- Maintains accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities within their assigned territory, including the use of Microsoft Outlook to maintain accurate records to maximize territory potential;
- Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team;
- Participates and contributes to the development of educational programs offered to clients, prospects and company employees;
- maintaining and developing relationships with existing customers in person and via telephone calls and emails;
- a student advisor must have 100 conversations per day that includes telephone/email marketing/consultations;
- cold calling to arrange meetings with potential customers to prospect for new enrolments;
- responding to incoming email and phone enquiries;
- acting as a contact between a company and its existing and potential customers;
- negotiating the terms of an agreement and closing sales;
- gathering market and customer information;
- representing the company at trade exhibitions, events and demonstrations;
- challenging any objections with a view to getting the customer to buy;
- advising on forthcoming product developments and discussing special promotions;
- manage data entry into customer relations management software package (CRM) when required;
- recording sales and order information and reporting to the direct campus manager / sales director and national sales manager, or entering figures into a computer system (CRM);
- reviewing own sales performance, aiming to meet or exceed targets;
- gaining a clear understanding of customers' needs and requirements;
- making accurate, rapid cost calculations and providing customers with quotations;
- Recruitment of new students/prospects against yearly targets;
- Work against strict activity and financial targets - Annual target will be broken down into monthly/quarterly targets;
- Keep in touch with registered prospects once a month;
- Be energetic and hardworking and should be able to communicate well with prospective students, current students and sponsors;
- Responsible for 2nd year marketing and enrolments;
- Maintain contact with all clients in the market area to ensure high levels of client satisfaction.
- Demonstrate ability to interact and cooperate with all company employees.
- Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
- Maintain professional internal and external relationships that meet company core values.
- Proactively establish and maintain effective working team relationships with all support departments.
- 2-3 years of sales experience
- Basic reading,
- writing and arithmetic skills,
- exceptional negotiation and persuasion skills,
- effective written and verbal communication skills,
- marketing and sales skills,
- interpersonal skills,
- customer service skills,
- Analytical skills,
- Assertiveness,
- Computer skills,
- Consultative skills,
- High energy level,
- Flexibility/Adaptability,
- Influencing skills,
- Initiative,
- Innovation/Creativity,
- Learning ability,
- Motivation,
- Record keeping
- Problem solving/Decision Making
- Sensitivity
- Tact
- Team Skills
- Technical Knowledge/Proficiency
- Tenacity
- Tolerance of stress
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