Client Services Representative (CSR)

Somewhere

  • Johannesburg, Gauteng
  • Contract
  • Full-time
  • 7 days ago
Job Title: Client Services Representative (CSR)
Type: Full-time, Independent Contractor
Location: Remote
Work hours: 9:00 AM – 5:00 PM US time zoneOverview:The Client Services Representative will provide direct support to insureds, ensuring an exceptional client experience. This role is highly customer-facing (via phone/email) and focuses on responsiveness, relationship-building, and supporting account management needs.Key Responsibilities:Answer client calls and emails via Zoom Phone/RingCentral.Assist with client questions on billing, certificates, and policy information.Provide timely service updates and escalate issues when necessary.Support account managers with renewal preparation and policy reviews.Maintain records in Momentum AMS and CRM platforms.Deliver an outstanding customer experience with professionalism and empathy.Qualifications:1+ years of client service or customer support experience (insurance preferred).Excellent English speaking and writing skills.Proficiency in Microsoft Word and phone/CRM systems.Strong interpersonal and relationship-building skills.Coachable, team-oriented, and reliable.

Somewhere