At xneelo, we enable businesses to create and trade online through reliable, consistent hosting services.We're seeking an Administrative Assistant to support our Customer Support team with daily operations, real-time customer assistance, and ad-hoc projects. This hybrid role is based at our Durbanville head office and reports directly to the Customer Service Manager(s).It's a dynamic, collaborative environment and a great opportunity for someone starting their career or seeking a change in career.What you'll be doingYou'll be the backbone of our Customer Support team, making sure everything runs like clockwork.Your day-to-day will include:● Handling system-related tickets when automated processes need a helping hand.● Responding to customer emails for things like refunds, account verifications, payment updates, and domain transfers.● Directing calls to the right people and ensuring Live Chat queries are answered on time.● Capturing and compiling data for reports, customer reviews, and cancellations.● Keeping ticket queues tidy and assigning queries when the Service Level Coordinators are unavailable.● Taking on ad-hoc projects, bulk admin tasks, and invoice-run support.● Managing repetitive but important workflows like clearing spam queues or fixing domain order errors.● Matching unallocated payments to the correct customer accounts.What makes you a great fit:● You're detail-driven and accurate-mistakes don't slip past you.● You're friendly, empathetic, and patient in all interactions.● You communicate clearly, both in writing and speaking.● You're open to feedback and eager to grow your skills.● You can work independently but love collaborating too.● You're resourceful when problems pop up and can think outside the box.● You're adaptable-change doesn't throw you off track.● You're comfortable with technology and basic troubleshooting.Who you are:● A proactive problem-solver with a focus on process improvement and thinking outside the box.● Accurate and detail-oriented in all aspects of work.● Strong time management skills with the ability to multitask and switch between tasks effectively.● Flexible and adaptable to changes in the role, systems, and people you work with.● A positive team player who works well independently and in collaboration with others.● Receptive to feedback, demonstrating a willingness to learn and grow.● Possess a strong work ethic, with meticulous focus and discipline.● Driven to get things done with a natural sense of urgency.● Passionate about the value of customer service and committed to demonstrating its importance to the business.Skills & Experience:● Matric (or equivalent) is a must.● Above-average typing speed.● Previous admin experience is an advantage.● Strong organisational skills, time management, and problem-solving abilities.
