We are looking for a Front Desk Administrator / Receptionist who is friendly, well-spoken, detail-oriented and thrives under pressure. Your role will be to welcome guests and you are the first line of contact that guests have with the WAXIT brand. A friendly, professional, guest-oriented approach is central to the role.Responsibilities
Welcome all guests to the store with a friendly, warm and professional attitude
Understand and be able to advise guests on all treatments on the menu.
Advise clients and sell retail products when WAXITologists are unavailable.
Actively promotes and up/cross-sells treatments
Accurately book appointments and handle changes made to appointments
Handle guest questions and concerns in a professional and accurate manner
Answer calls in a friendly professional manner
Handle appointments and appointment reminders
Coordinate WAXITologist's schedules and bookings
Responsible for managing store opening and closing procedures
Manage and is responsible for stock counts and inventory control
Manage customer complaints
Assist with administrative accurate invoice filing and controls
Maintain a clean professional working environment by doing hygiene checks
Maintain a clean and organised front desk, as per franchise regulations
Maintain accurate stock levels with the franchisee
Communicate any staff/guest problems that need attention to the franchisee
Perform any other reasonable requests and tasks related to the maintenance of the business as requested by management from time to time
Required
Computer Literate
Exceptional communication skills (spoken, telephonic and written)
Organised and systematic
Detail orientated
Punctual
Able to function under pressure in a fast-moving environment
