Service Section Manager

South Africa
Permanent
Full-time

6 days ago

Company: Komatsu South AfricaBusiness Unit: South AfricaReference Number: [7948]Grading: C5EE PositionIntroductionKomatsu South Africa has an amazing opportunity in the Operations Division at eMalahleni for a Service Section Manager to lead our workshop and field service operations.Qualification:

Trade
Technical/Management Diploma (an advantage)

Experience:

6 years experience in technical management, maintenance planning, diagnosing and servicing Heavy Earthmoving Equipment (essential). Experience in the mining industry is an advantage.
2 years supervisory experience (essential)
Experience with regard to customer liaison, Service Level/Contractual agreements, decision making and problem resolution
Basic financial management with regard to profitability and cost control, inventory management and reporting

Specific knowledge requirements:

Occupational Health & Safety Act
Fundamentals of the Labour Relations Act
Basic knowledge of the SEIFSA Agreements
MS Excel (Intermediate)
SAP Advanced (within authority level)
Komatsu R&M Care and Komtrax (an advantage)
Valid Drivers' License (esaential)

Summary description of role:

Provides input into technical section planning
Stays abreast of parts re-calls and reads service bulletins and technical information to keep updated
Checks the quality of machine inspections
Monitors and checks customer satisfaction, quality and safety adherence, problems and issues
Authorises the ordering of parts and equipment
Implements & monitors special projects and drives designed to impact quality, machine availability and customer satisfaction
Monitors that appropriate staff with required skill level complete jobs within their abilities and makes recommendations to fill skills gaps
Schedules staff for training
De-briefs staff on technical issues after completion of work
Monitors emergency orders
Checks regularly that relevant documentation/systems has been updated with job detail, stock & parts usage, hours and comments as stipulated by procedure
Solves complex issues and problems
Collates technical information for reporting purposes
Monitors vehicle fleet - costs, usage, fuel, branding & image, drivers, licenses, fines, etc.
Produces consolidated reports on field service
Provides feedback to Product Support/Branch Management on technical issues/problems & warranty information
Authorises quotations for work and job / work order costs (including overtime)
Checks creditor invoices, authorises and obtains approval for payment
Checks that Warranty claims are processed correctly according to contractual agreements / policy
Liaises with internal stakeholders with regard to warranty claims and reasons for claim
Plans and participates in audits
Controls and monitors the asset register
Oversees and checks that systems data is correct and up-to-date
Adheres to and monitors adherence to Financial Policies and Procedure
Verifies that information on quotations, invoices and receipts are correct
Checks regularly that filing of required source documents (paper files) are up-to-date
Oversees and checks that systems data is correct and up-to-date
Assists in the follow-up of outstanding debtors
Resolves issues regarding the physical depot in conjunction with branch management
Drafts financial reports vs budget
Resolves financial issues & queries
Reports on warranty claims

In accordance with the Employment Equity Act (EEA) of 1998, Komatsu is committed to the principles of employment equity and fair labor practices. We welcome applications from all qualified candidates, irrespective of race, gender, disability, age, religion, sexual orientation, or any other ground prohibited by law. We may consider designated groups as per the EEA in our selection process to ensure a diverse and representative workforce, but all applications will be assessed based on qualifications and merit.Candidates will be expected to pass a relevant medical examination, and agree to verification checksOnly online applications will be consideredIt is the responsibility of the employee to inform their line manager about their application for another positionKomatsu South Africa (Pty) Ltd complies with the protection of Personal Information Act 4 of 2013. By submitting your application, you give us your express and informed consent to process your personal information for recruitment purposes.

Komatsu

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