The Client Success Manager (CSM) at Optix is a key member of the Client Experience team, responsible for managing post-sales relationships with Enterprise clients (and occasionally Mid-Market and SME clients). The CSM ensures client satisfaction by providing day-to-day support, both electronically and in person, while helping clients optimize their use of the Optix Program—focused on improving fleet safety and reducing driver risk and non-compliance.The CSM works to reduce churn, increase revenue, and identify growth opportunities by aligning Optix solutions with client goals. This role is essential for driving client retention, building long-term relationships, and supporting the overall success of both the client and Optix.