Who We AreWe are a leading FMCG business with a strong footprint across Zambia and Africa, specialising in the manufacturing and distribution of high-quality consumer goods. Our commitment to operational excellence, innovation, and sustainable growth has positioned us as a trusted brand in the industry.Who We Are Looking ForWe are seeking an experienced General Manager - Operations to lead operations for a well-established dairy and beverage business. The ideal candidate must have extensive experience in the dairy industry, with a deep understanding of production processes, supply chain management, and quality control specific to dairy operations. This role requires a results-driven leader with a proven track record in FMCG, particularly in dairy or beverages, who can drive operational efficiency and business growth in a competitive market.What Will You Do
Develop and execute operational strategies aligned with business objectives.
Oversee dairy production, quality control, finance, and plant operations to ensure efficiency and productivity.
Implement best practices in dairy processing, waste reduction, and cost optimization.
Ensure compliance with dairy industry regulations, food safety standards, and quality assurance protocols.
Provide leadership and mentorship to department heads, fostering a high-performance culture.
Analyze financial reports and operational data to optimize cost structures and revenue generation.
Collaborate with senior leadership on strategic planning and business growth initiatives.
Drive efficiency in dairy plant operations, ensuring high-quality production standards.
Establish and enforce best practices for human capital development, including recruitment, training, and performance management.
Work closely with executive leadership and board committees to ensure alignment with long-term company goals.
What You Need
Education: A bachelor’s degree in Business Administration, Operations, or a related field (preferred).
Experience:
15+ years of experience in the dairy industry, specifically in production, operations, business development, and finance within FMCG.
A minimum of 3 years of international or Africa-based work experience.
Key Competencies:
Strong dairy industry expertise, including production processes, food safety, and quality control.
Business acumen with expertise in sales, operations, and production.
Proven leadership ability with confidence and executive presence.
Analytical mindset with problem-solving and decision-making skills.
Cultural sensitivity and ability to manage diverse teams.
Adaptability to change and ability to navigate uncertainty.
Strong negotiation and strategic planning skills.
Results-driven with attention to detail.
Ability to work independently and drive outcomes with minimal supervision.
