Account Executive - Commercial Lines Cape Town

• Ensure new business targets are met by generating leads and securing new business.
• Ensure retention targets are met.
• Strive to achieve the agreed income budget for book of business.
• Ensure and contribute to minimization of expenses.
• Support and further the growth strategy of the group.

• Ensure that all stakeholder (e.g. clients, underwriters, insurers) communication is accurate, timeous, professional and relevant.
• Build and maintain mutually beneficial relationships with internal and external stakeholders.
• Ensure and contribute to achieving and exceeding own and company required client satisfaction targets by delivering an excellent client service experience.

• Apply expert business knowledge to understand the client’s operations and compile a risk profile of the client’s business.
• Perform a comprehensive analysis of the client’s current portfolio and analyse current cover.
• Provide advice on the need to obtain updated valuations on all assets.
• To provide a timely professional service when obtaining quotes and conducting market exercises and comparative analysis.
• Compile and deliver presentations of services that adequately address and mitigate risks and add value to the client’s portfolio.
• Provide support and advice throughout claims process until finalisation.
• Act as liaison between client and insurer to facilitate the transfer of documents and information.
• Follow and ensure adherence to underwriting processes for new business, endorsements, cancellations etc.
• Engage in clear, complete and timely communication regarding underwriting support required from underwriting support team.
• Remain informed regarding movements on client portfolio and act proactively to solve any issues or problems.
• Action age analysis to ensure continued cover.
• File all relevant documentation electronically and in hard copy.
• Contribute towards and ensure continuous improvement in own and team performance.
• Adhere to company mandates.
• Report any suspected fraud, misrepresentation and/or dishonesty.
• Keep accurate record of own activities.

• Live the RBS Way by committing to organisational value.
• Ensure continuous professional and self-development.
• Keep abreast of features, benefits and ratings of insurance products available on the market.
• Share information and knowledge with the team.

RBS Insurance Brokers